Case Date:

9/15/2023

My water usage seems higher than normal. Is there a way to check if I have a leak or issue with my meter?

Case Date:

9/15/2020

Ever since the new meter was installed, my bill has been around $27 higher. I have called Customer Service every month or more. The only advice they had was toilet leakage and sent me blue stuff to check for leaks. I did this and found no leaks. I am unable to find any leaks in my home so I think the meter is the problem. Customer service won't even talk to me anymore which is very poor and rude service. If they can't help, they should pass you to someone else instead of ignoring you. I would appreciate some help from your end as I don't know anything else to do. Your bill shows me using twice the water the old meter said. 4000 gallons and I live alone. There is no way I use that much. Something is wrong somewhere and if I can't find the problem, it's your job.

Case Date:

10/2/2020

I live in a condo area. Each unit has its own water meter and there is a master meter for the whole community. We are not billed according to the actual consumption but to the footage of each unit. Since it is caculated in this way, I have to pay 70 to 80 dollars a month and there are just two people in my household. I used to live in a unit where the monthly bill was $30 to $40 and it was paid to Bloomington Utilities. Now the water bill is quite unaffordable for a low-income family like mine. I just don't understand why we can't be billed individually based on our usage since we have separate meters. That would be a fair practice for every unit here.

Case Date:

2/29/2016

Hi! I moved on December 22, 2015 and haven't received a bill yet so I just want to make sure I haven't missed anything. Thank you! Katie Bates

Case Date:

2/29/2016

Hi! I moved on December 22, 2015 and haven't received a bill yet so I just want to make sure I haven't missed anything. Thank you! Katie Bates

Case Date:

3/28/2016

For the last year, our bill has been about the exact same every month -- and the usage being listed as "3." For some reason, this month it has all of a sudden jumped to SEVEN. This seems highly unlikely, given that it is the middle of winter (therefore no lawn maintenance, etc.), we have not had any additional people moving in with us, no change in habits, etc. I would like to have someone come out and reread our meter, as I believe this is a large mistake. Or at least some explanation of what might have happened here? To go from a $40-50 bill to an $85 bill with no explanation and no changes in our household habits is just crazy. Our address is 3540 S Wickens Street (I could not get the little "choose location" thing to work for me at all). Thank you.

Case Date:

5/7/2016

tried to pay water bill online every month but says my info not write your online payment sucks

Case Date:

9/29/2016

Billing address change request. Addresses removed.

Case Date:

8/14/2013

I need to have my water switched over from my old house to my new apartment. My old address was 1204 N. Lincoln st, and my new one is 1720 N. Lincoln St. This needs to happen as soon as possible. Thank you.

Case Date:

10/27/2015

The online payment site for Bloomington Utility payments has been down for two days now. I hope that late fees will be waived once the system is back up.