Water Utility Billing Problems
3927 S Emilie CT
- Case Date:
- 12/1/1999
I rec'd copy of letter from Mr. Coster stating he had been paying wrong bill and that he was contacted by CBU with correct amount owed. He feels this is unfair and is willing to pay $105.85. ** NOTE: I DID NOT RECEIVE ORIGINAL LETTER, ONLY COPY FROM KATHY GRUBB. MR. COSTER STATES HE INCLUDED CHECK IN AMOUNT OF $105.85; HOWEVER, IT WAS NOT INCLUDED WITH COPY I RECEIVED. ** ***FURTHER NOTE: Check was received on 12/2/99 and was applied to balance due on account. ***
Water Utility Billing Problems
400 1/2 W 11th ST
- Case Date:
- 4/14/2003
Mr. Wright feels that a large bill he received was fault of his water meter. Meter was checked & found to be working properly. Mr. Wright wants to take this matter to USB for review.
Water Utility Billing Problems
4013 W Beasley DR
- Case Date:
- 3/28/1997
SHE SAID HER BILL IS EXCESSIVELY HIGH, ACCT # 307-09400-03. SHE SAID CAP PAID $93.86 ON 2-25-97. SHE WILL BRING A COPY OF RECEIPT IN TO UTILITIES.
Water Utility Billing Problems
415 N Roosevelt ST
- Case Date:
- 7/21/2003
Customer feels he was "ripped off" because we charged him an $18 service fee to shut off his meter when he ended his service. He feels after being a customer and paying for our services for some time that we should not charge them to stop their service.
Water Utility Billing Problems
4154 E Hector DR
- Case Date:
- 7/21/2003
Customer is very upset about the fact of having to pay a higher rate for their irrigation water vs their house water. Also, they were surprised about the $18 fee to have the meter s/o in the fall because we used to not charge a "disconnect" fee only a "reconnect" fee in the Spring. I explained to her the policy had changed, and to avoid paying the service fees over the Winter she would have the $18 s/o in the Fall and the $18 turn on in the Spring. I let her know each trip was a svc call.
Water Utility Billing Problems
4333 E Stephens DR
- Case Date:
- 2/19/2002
Customer doesn't like that on her new bill it says $0.00 balance due but at the bottom says the amount being taken out of her bank account. She has aqua-pay. She says this is confusing. Also says phone number should be on the bill someplace.
Water Utility Billing Problems
512 W Ralston DR
- Case Date:
- 3/28/1997
SHE CALLED ON 3-28-97 TO COMPLAIN ABOUT BEING BILLED TWICE THE NUMBER OF GALLONS OF WATER MORE THAN SHE HAS BEEN PREVIOUSLY BILLED SINCE SHE HAS LIVED AT THIS ADDRESS.
Water Utility Billing Problems
5475 S Fairfax RD
- Case Date:
- 8/8/2003
Water Utility Billing Problems
660 W Fairway LN
- Case Date:
- 4/14/2004
Customer was out of town due to hip surgery and rec'd. large water bill upon his return. The stool had a leak. Customer would like an adjustment on account since he was gone.
Water Utility Billing Problems
660 W Fairway LN
- Case Date:
- 4/14/2004
Customer was out of town due to hip surgery and rec'd. large water bill upon his return. The stool had a leak. Customer would like an adjustment on account since he was gone.