closed #61479
Water Utility Billing Problems
3821 E Tamarron DR
- Case Date:
- 9/25/1998
Mr. Raney called and stated that his bill showed the wrong balance due. The bill should have been $27.25 + $2.35 but showed a total balance of $40.00+.
Mr. Raney called and stated that his bill showed the wrong balance due. The bill should have been $27.25 + $2.35 but showed a total balance of $40.00+.
Mr. Noble called and stated that the amount on his utility bill was wrong. The amount should have been $27.25 + $2.35, but the total amount showed $40.00+.
Ms. Smith called and said that her bill showed a balance of $48.05 which is incorrect.
Customer called and said that the bill received showed a balance of $48.04 which is incorrect.
Customer called and said that she received incorrect bill.
Customer received incorrect bill with amount too large.
Mr. Carrico upset b/c he's being charged $10 fee to adjust a bill. He's happy $45 adjustment is being made, however it seems ludicrous when it was CBU's negligence in the first place that led to the original problem (water line leak, CBU read meter but never notified them until too late). Also, he is upset that CBU says it's open at 8am, but whenever he calls (which has been frequently) at 8am no one answers. He feels that customer service should be available at time given on recording.
Customer got blue bill and service was terminated.
When customer changed meters to Aqua Pay, both names on meter received bill for minimum amount. Customer feels this is double billing and should not be allowed.
Mr. Carrico recent water bill was 3 times the normal rate. He later learned that Utilities had a list of people whose water bills increased drastically. Mr. Carrico is upset that no one informed him as soon as this was noticed so he could look into the problem. After he was informed, he called a plumber and it will be several days before they can work him in. He would like an adjustment to his bill.