Mr. Wright feels that a large bill he received was fault of his water meter. Meter was checked & found to be working properly. Mr. Wright wants to take this matter to USB for review.
Mr. Blessing called and stated that he owns a piece of property that contains 4 houses. He has disputes with the utility bills for these 4 houses and has talked to Steve Saulter. Mr. Blessing wants to take his complaint to the USB Admin. Subcommittee.
Olympus prop. received large bill ($394.52) for former tenant (C. Stone Chadwick) at 1355 N. Lincoln. They do not feel they should be held responsible for former tenant's bill when they were not notified of delinquent account.
Customer is very upset about the fact of having to pay a higher rate for their irrigation water vs their house water. Also, they were surprised about the $18 fee to have the meter s/o in the fall because we used to not charge a "disconnect" fee only a "reconnect" fee in the Spring. I explained to her the policy had changed, and to avoid paying the service fees over the Winter she would have the $18 s/o in the Fall and the $18 turn on in the Spring. I let her know each trip was a svc call.
Customer feels he was "ripped off" because we charged him an $18 service fee to shut off his meter when he ended his service. He feels after being a customer and paying for our services for some time that we should not charge them to stop their service.