Water Utility Billing Problems
1340 S Smith RD
- Case Date:
- 6/8/2001
CUSTOMER CONCERNED BECAUSE THEY HAVE EAST MONROE AND ARE ON OUR SEWER SYSTEM. THINKS SINCE WE DON'T METER WHAT GOES INTO THE SEWER WE REALLY CAN'T BILL THEM CORRECTLY. FEELS LIKE THEY ARE BEING OVERCHARGED. I EXPLAINED THE FLAT RATE TO HIM IT DIDN'T SEEM TO HELP ANY.
Water Utility Billing Problems
1003 W 1st ST
- Case Date:
- 7/30/2001
Mr. Waters has called and visited numerous times. He feels he should be credited $50 because he was on vacation and did not use that amount of water. His meter was tested and no problems were found. Mr. Waters told that he could not be credited that amount. He wants to appeal to Mike Phillips when he returns.
Water Utility Billing Problems
1300 S Grant ST
- Case Date:
- 2/18/2002
Customer concerned about two things on new billing format. When they are an aqua-pay customer it says balance due $0.00 but under that says the amount being debited from their account. Customer says it is confusing. Also said a phone number to call should be on the bill.
Water Utility Billing Problems
2015 E Southdowns DR
- Case Date:
- 2/19/2002
Customer called to suggest that a phone number be printed on the bill so customers don't have to look number up in the phone book....
Water Utility Billing Problems
3527 S Roxbury CIR
- Case Date:
- 4/17/2002
Ms. Sylvester called and stated that she and her neighbors wanted to state their feelings about the format of the new CBU bills. She does not think the bill is easier to read; in fact, it is much more confusing.
Water Utility Billing Problems
1700 S Maxwell ST
- Case Date:
- 5/23/2002
Mr. Yost stated that he requested that water be turned off in October 2001; however, he received and paid bills for next five months. He is requesting that he be refunded the amount of these payments ($59.20).
Water Utility Billing Problems
1128 S Madison ST
- Case Date:
- 6/12/2002
Mrs. Hughes called on 6/12/02 to talk about her bill. She said she was not credited for last payment and recd. bill for 4000 gallons for 1 week. I referred her to Margaret Dalle-Ave. Mrs. Hughes requested # for IURC which I gave to her.
Water Utility Billing Problems
1212 S High ST
- Case Date:
- 7/31/2002
Mr. McCrea wrote and stated that he felt he should not pay for wastewater charges for filling his swimming pool. He requested a credit for the wastewater charges.
Water Utility Billing Problems
2801 S Robins BOW
- Case Date:
- 8/14/2002
Customer called asking why he is being billed fire protection on his irrigation meter. I explained to him it was a charge that has always been there it is now broken down separately. He says he pays it on his domestic meter and shouldn't have to pay it on his irrigation meter. I told him I would forward on his comments. He did want some else to call him back.
Water Utility Billing Problems
2928 S Olcott BLVD
- Case Date:
- 8/19/2002
Fred Cate sent e-mail objecting to the adjustment in rate for irrigation water. Mr. Cate does not feel the amount of adjustment is justified.