Water Utility Billing Problems
1307 N Maple ST
- Case Date:
- 2/15/2023
Hi, My water connection was cut off because I lost my card and couldn't make payment. I'm charged some$90 fee for this. I've been and to pay my bill today. I'm already going through depression. I'm an international student at IU.I request the department to please waive this fee. I'll make sure it never happens again.
Water Utility Billing Problems
214 E 15th ST
- Case Date:
- 11/14/2023
Two most recent bills have charged us for using 4,000-5,000 gallons of water, and therefore charging roughly $100. The bill for September was $106.42 and the bill for October was $93.15. This is for a two-person house that uses the same, if not less, of an average amount of water per month. I called customer service after the first bill, but the lady I spoke with was not very helpful and recommended we wait until our next bill. According to her sources, any leakage or problem that resulted in such a high bill seemingly "fixed itself" and she did not provide any other alternatives. Come to find out that the next bill is just as high and we have no choice but to pay (again) with no resolutions. Apparently, Bloomington Utilities does not provide any services to check for any leaks or problems.
Water Utility Billing Problems
607 N Grandview DR
- Case Date:
- 12/6/2023
I received a water bill with 19000 gallons of use and wastewater. That seems very high. I'm hoping the utility can let me know if there is an issue going on with my water meter.
Water Utility Billing Problems
1031 N Orris DR
- Case Date:
- 6/10/2024
My water bill for this month is showing twice our normal consumption rate, which I believe is incorrect. We have not changed our usage habits, let alone doubled them.
Water Utility Billing Problems
3222 N Kingsley DR
- Case Date:
- 6/24/2024
We received a notice on our door that our water usage was higher than usual--"30 gallons per hour used." Could this be from watering our garden about every-other day over the last couple of weeks? Should we be concerned? Since we can't access the meter ourselves, is there a way we could get meter readings over a two- or three-hour period when we're not intentionally using any water?
Water Utility Billing Problems
4210 E Deckard DR
- Case Date:
- 9/18/2019
I have moved and need my address updated to 401 S Notre Dame AVE, South Bend IN 46617. This is for account #504-003 and my name is Lori Hiscock
Water Utility Billing Problems
320 W 8th ST
- Case Date:
- 11/4/2019
I wish that on the online billing for water/sewer bills you could set it up to allow you in advance to pick the date to pay your bill like other companies do like Vectren and Duke. At this time if you want to pay your bill on the due date you have to wait til the due date to pay it. Very inconvenient. I like going on line and set up manually when to pay my bills but can't do this with Bloomington utilities.
Water Utility Billing Problems
320 W 8th ST
- Case Date:
- 11/8/2019
Five Star Quality Care, Inc., acct #200412-001. The last bill rec'd was dated 9/18/19 for $51.31. If there has been a new bill generated would you please send me an attached copy to my email at kx5867@engie.com? Staying current on payments is treated with very high priority. I realize things can get lost in transition so I appreciate your attention to this matter. If you have any questions please contact me at kx5867@engie.com. Thank You and have a nice weekend!
Kindest Regards, Kristin Gurley
Billing Specialist
ENGIE Impact for Five Star Quality Care, Inc.
Water Utility Billing Problems
120 N Bryan AVE
- Case Date:
- 11/24/2019
I tried to log into my COB account so I could pay my utility bill that is due on Tuesday (11/26/2019) and when I entered my account information and pressed login it presented the dialogue in the picture that is attached to this message. I need to pay my bill before Tuesday and it is too late to call tonight. You can reach me by the email associated with this account or by calling me (Cooper Murphy) at 812-572-6268. Thank you.
Water Utility Billing Problems
915 N Madison ST
- Case Date:
- 12/7/2019
I was billed for 3000 gallons of water in a month that I used less than 100. Both the meter and the next bill I received reflect this. I assumed I would be credited for the overpayment when the meter was checked again, but that did not happen.