Water Utility Billing Problems
501 N Morton ST
- Case Date:
- 1/13/2019
Please say you will discontinue your current practice of "estimating" costs. For me, for two months in a row, the winter estimations are more than six times my historical average. I use water for sprinklers in the summer, not the winter. I use 3 to 4 units in the winter, but I'm being charged for 15. Please stop that practice.
Water Utility Billing Problems
512 E 15th ST
- Case Date:
- 10/15/2017
My roommates and I have discovered that there was a leak with one of our toilets which caused it to continously run. So after we received our first month water bill we noticed that the bill was outrageously high and we immediately called the landlord to fix the leak. Since there was a leak, I am requesting a water bill appeal form if possible. Thank you.
Water Utility Billing Problems
634 N Maple ST
- Case Date:
- 4/2/2018
I did not receive my bill this month and it is not on the website, but I already made my payment with a surcharge, only the balance due appears. I have had months of harassment on my account first charging me 28 to 40 dollars in my bill, the cover of my water meter was out of place for days and then I went to the office where they shouted to me that it was my fault the wrong size of my garbage cart and now not only does not get my receipt, you do not put it on the internet paging for me to know, now that you are charging me. Someone knows why and can inform me?
Water Utility Billing Problems
320 W 8th ST
- Case Date:
- 11/4/2019
I wish that on the online billing for water/sewer bills you could set it up to allow you in advance to pick the date to pay your bill like other companies do like Vectren and Duke. At this time if you want to pay your bill on the due date you have to wait til the due date to pay it. Very inconvenient. I like going on line and set up manually when to pay my bills but can't do this with Bloomington utilities.
Water Utility Billing Problems
915 N Madison ST
- Case Date:
- 12/7/2019
I was billed for 3000 gallons of water in a month that I used less than 100. Both the meter and the next bill I received reflect this. I assumed I would be credited for the overpayment when the meter was checked again, but that did not happen.
Water Utility Billing Problems
209 S Fairview ST
- Case Date:
- 1/23/2020
account: 34550-003
meter: 94833609
While our statement indicates we usually use between 1,000 and 2,000
gallons of water per month, our bill indicates we used 4,000 gallons
in November and 7,000 gallons in December.
meter no: 94833609 11/18-12/09 7000 gal 21 days 2 people
We inspected our crawlspace for leaks or points of usage and our
convinced there are none.
Water Utility Billing Problems
405 N Rogers ST
- Case Date:
- 1/29/2020
the website for paying the water bill is not working
Water Utility Billing Problems
3501 N Kinser PIKE
- Case Date:
- 8/5/2022
My water will doubled, but I did not increase my usage significantly. Could I have my meter evaluated?
Water Utility Billing Problems
416 E 12th ST
- Case Date:
- 9/6/2022
We were overcharged for water this month. The SA Customer Portal Dashboard says we consumed 1,774 gallons of water from August 2-September 1, and the bill claims we consumed 3,000 gallons.
Water Utility Billing Problems
221 E Varsity LN
- Case Date:
- 1/10/2023
2 pipes busted in my apartments due to the copper pipes and the cold which resulted to 50 gallons being added to my water bill. First I was wanting to see if we could get some of the taken off cause it wasn’t our fault and set up a payment plan if I do have to pay the increased amount.