closed #41662
Water Utility Billing Problems
590 E Graham PL
- Case Date:
- 2/13/2003
Letter stated he wanted to complain about higher bill and extra charge. Did not understand why letter was not sent previous to sending out statements.
Letter stated he wanted to complain about higher bill and extra charge. Did not understand why letter was not sent previous to sending out statements.
Confusion regarding the Stecker's water bill has caused them distress and concern. Please clear up the situation. See letter.
Mr. Williams owns property at 611 N. Monroe that was occupied by Sally L. Vest. There was a large bill due when Ms. Vest moved. Mr. Williams is disputing the fact that he was not notified by CBU about the large bill. He did receive letter re. a lien being recorded on the property.
Barb Ooley wrote as representative of L. A. Merry & Assoc. to request adjustment for wastewater charges for month of October 2003. She requested hearing before USB Administrative Subcommittee.
Barb Ooley, Ofc. Coord. for L. A. Merry & Assoc., requested an adjustment on their acct. #67228, because sprinkler for L. A. Merry & Assoc. had faulty programming. Large amount of water was consumed but did not go through sewer.
Customer was out of town due to hip surgery and rec'd. large water bill upon his return. The stool had a leak. Customer would like an adjustment on account since he was gone.
Customer was out of town due to hip surgery and rec'd. large water bill upon his return. The stool had a leak. Customer would like an adjustment on account since he was gone.
Ms. Bourke states she lives alone and could not use amount of gallons showing up on her meter. She requests an adjustment.
Mr. Carrico upset b/c he's being charged $10 fee to adjust a bill. He's happy $45 adjustment is being made, however it seems ludicrous when it was CBU's negligence in the first place that led to the original problem (water line leak, CBU read meter but never notified them until too late). Also, he is upset that CBU says it's open at 8am, but whenever he calls (which has been frequently) at 8am no one answers. He feels that customer service should be available at time given on recording.
Mr. Carrico recent water bill was 3 times the normal rate. He later learned that Utilities had a list of people whose water bills increased drastically. Mr. Carrico is upset that no one informed him as soon as this was noticed so he could look into the problem. After he was informed, he called a plumber and it will be several days before they can work him in. He would like an adjustment to his bill.