Case Date:

9/30/1997

Mrs. Soni called the Utilities dept. regarding her water bill, to see if they wld. change her billing cycle to read DUE ON ____ (anytime during the 1st week of every mo.). Currently, she receives a bill that is due on the 26th of every mo. She wld. like it changed so her checks won't "cross" the billy cycle, and also so she won't receive a DISCONNECT NOTICE every mo. She says, " It's counterproductive, really." The Utilities dept. says they will NOT change her billing cycle-she's not happy.

Case Date:

11/26/2002

Cust is unhappy with having to pay the service charges for her irrigation meter over the winter months while not in use. Also, expressed that increase in irrigation water charges is excessive.

Case Date:

8/14/2002

Customer called asking why he is being billed fire protection on his irrigation meter. I explained to him it was a charge that has always been there it is now broken down separately. He says he pays it on his domestic meter and shouldn't have to pay it on his irrigation meter. I told him I would forward on his comments. He did want some else to call him back.

Case Date:

1/9/2003

Mr. Freeman called to say his bill has been messed up for several months. He says he paid bill last month, but bill received this month does not have matter cleared up. Paula Dodds knows about the problem. Does not want matter taken to USB Subcommittee. Wants matter cleared up by CBU Director. Problem is bill for temp. hydrant meter.

Case Date:

11/22/2004

Account in name of Sharyn Riley, but letter from James C. Riley, requested adjustment on account due to heavy watering of lawn in September in midst of dry spell.

Case Date:

3/2/2020

I have had CBU for 2 years my water bill never exceeded $50. My utility bill this month was increased 50% to $100. I am a senior citizen I have not changed my water or sewer usage. I would like to know why such a large increase. Please advise Vera Gayheart 43951-013

Case Date:

11/19/2004

Customer would like adjustment on large bill due to watering during the month of September 2004.

Case Date:

5/15/2001

Mr. Routen called to complain about his bill being too high ($38.04 monthly with $17.70 ww charge). He wants an explanation and "will do everything he can to get CBU management out."

Case Date:

11/26/2019

Is the Wastewater Usage charge of $46.56 a new item or an error? If error, will the overpayment be credited on the next billing cycle?

Case Date:

8/27/2022

Water is currently running on the toilet always draining the overflow. Also toliet top lid broke when trying to figure out issues