Water Utility Billing Problems
- Case Date:
- 6/27/2012
The website sited in the letter we received today does not do what the letter describes. There is no way to pay my bill online or view my account as the letter describes. And when I call - I get a recording that says to call back later. Why was this letter sent out before your website was ready?
Water Utility Billing Problems
- Case Date:
- 7/5/2012
You no longer accept payments online?! What Einstein made that decision? Most services are expanding their online payment options. CBU has discontinued it.
Water Utility Billing Problems
- Case Date:
- 7/23/2012
I am having trouble finding the information I need on your website. I just spoke with Lori at customer service, and she advised me it is possible to receive email notification when a bill is due, and what the amount is. I do NOT want to get automatic check payments made to you, I simply want to receive my amount due, and send you a payment by check. I'm sorry, but I don't see anywhere on this website where I can sign up for this. Would you be kind enough to contact me, either via email, or telephone, and help me through this process? I just received your bill in the mail, and according to the bill, I have 3 days to get a payment to you. That's simply crazy. I look forward to your reply. Thank you, Chris Thornbury
Water Utility Billing Problems
- Case Date:
- 7/23/2012
I am having trouble finding the information I need on your website. I just spoke with Lori at customer service, and she advised me it is possible to receive email notification when a bill is due, and what the amount is. I do NOT want to get automatic check payments made to you, I simply want to receive my amount due, and send you a payment by check. I'm sorry, but I don't see anywhere on this website where I can sign up for this. Would you be kind enough to contact me, either via email, or telephone, and help me through this process? I just received your bill in the mail, and according to the bill, I have 3 days to get a payment to you. That's simply crazy. I look forward to your reply. Thank you, Chris Thornbury
Water Utility Billing Problems
- Case Date:
- 9/6/2012
I know I'm supposed to find my new account number on my new bill to log into the new system to pay my utilities bill. I've waited a couple of months now, but haven't received a new utility bill (via mail).
I got my account # via Alan Schertz and will pay as much of my utility bill as I can when I get paid tomorrow, but I just wanted to let you know I'm not receiving my bill anymore. Thanks!
Water Utility Billing Problems
- Case Date:
- 11/6/2012
I emailed a couple days ago about my service and having problems with my billing situations. I received one bill since I moved in and after I paid it i did not receive anymore. I was called and informed that I owe 140 odd dollars on this account, which i have no problem with since it is what is due. The only problem is the bill that I got for the first month at this location must have a different account number than where I am currently being charged because when I look up the balance it states zero. Is there anyway I can get my actual account number so I can pay this off. I tried to call today but the office was closed due to elections, but i would probably need my account number anyways to pay it. I would greatly appreciate your help in this situation, somewhere down the road things must have gotten switched around or confused. Thank you for your time.
Devin Parsons 730 W. 17th St. 47404
Water Utility Billing Problems
- Case Date:
- 2/7/2013
My utilities bill covering services from 01/02/2013 - 01/31/2013 indicate a charge of $61.76. My water was shut off during this period. Please suggestion an answer. Thanks
Water Utility Billing Problems
- Case Date:
- 10/27/2015
The online payment site for Bloomington Utility payments has been down for two days now. I hope that late fees will be waived once the system is back up.
Water Utility Billing Problems
- Case Date:
- 11/8/2015
Hello, I am considering moving into a house at 708 South Henderson in Bloomington. Can you tell me the average water/ sewer bill over the last year? Thank you for your time!
Water Utility Billing Problems
- Case Date:
- 3/8/2021
Meter number 88431501 is an irrigation meter that has been off since Oct. I have called on this meter before and it still shows daily usage. Can someone check it again to see why I am still showing water usage?