Letter rec'd. from Charles Short stated that tenant at 2355 S. Zona St. left leaving delinquent account at CBU. Does not think he should be responsible for bill since he was not notified of tenant's delinquency.
Customer requested appeal for adjustment to bill due to heavy watering needed during Sept. 2004. Will be notified when next USB Admin. Subcommittee mtg. is held.
Mr. DeMaille called Customer Service and stated that he lives in Zone 4 and understands that his summer watering credit was extended for 1 add'l. month. He feels, however, that since he is now putting in a new lawn his watering credit should be extended even further.
LETTER WAS REC'D. FROM MS. THRASHER REQUESTING THAT CBU ALLOW MORE MONTHS DURING WHICH CREDIT IS ALLOWED FOR WATERING LAWNS.
Mr. Kennedy called and requested that the summer watering credits be extended this year due to the extremely dry conditions.
My bill does not seem correct. I have gone through the past year of bills and the water usage and the wastewater usage have always been equal. This month it it showing my water usage as being 7, which is much higher than normal, normally a 3, and the wastewater usage is still at a 3. Is there a way to find out if this is correct or not? Doesn't seem right to me.
Letter from Mr. Ludwig stated that he was gone two weeks last month and his bill was doubled. He talked to Angie Grubb who had check made for leaks. None were found. Mr. Ludwig wrote to USB to have bill lowered.
Complaint rec'd. in Spring of 2003 re. large bill for 2016 E. Viva Drive. Customer requested review by USB Admin. Subcommittee
Customer called to suggest that a phone number be printed on the bill so customers don't have to look number up in the phone book....
My water consumption use (and corresponding bill) is twice as much as any of my other previous months. We have not increased our usage during March - if anything, it should be a little less since we were out of town for a week. This reading cannot be accurate.