Case Date:

8/13/2021

I wanted to take this opportunity to recognize and thank Ms. Edie Henderson in the Bloomington Water Utilities Billing Dept. She is an asset to the city and all the patrons like me. Edie has been extremely helpful whenever I have approached her with a query. She is a truly phenomenal person who is dedicated to her job. She always goes above and beyond to assist over the years whenever we had a question. We thank her for her efforts and highly recommend her seniors to recognize Edie too for her outstanding work. She has also helped us over the phone during COVID. Again, many thanks!!

Case Date:

9/12/2021

I need my services restored immediately please

Case Date:

10/9/2021

I want my service turned back on. Nothing about that even makes sense

Case Date:

10/26/2021

Shayna Mitchell had my service disrupted and used my identity for service I need assistance getting my service on. Thank you

Case Date:

12/8/2021

My utility bill is almost $200 a month. I have had a Plumber make adjustments to toilets to ensure none are malfunctioning. I’m wondering if there is a leak somewhere. Could you tell me if you can help assess this? Thanks

Case Date:

1/23/2022

My water is off

Case Date:

2/24/2022

Hi just a quick question I have my name under my current address 321 East University Street and I was wondering if there is another name under that address for the water bill? If so, then how can I take my name off of the water bill? Thanks!

Case Date:

3/17/2022

When i bought this house 4 years ago, all paperwork said "city sewer" Turns out, my house actually runs on a Septic tank. Was not informed about this till one of your guys had to come over cause my water was backing up through the drains

Case Date:

6/16/2022

This month the utility bill for our household is $133.67. This is almost double what we normally pay and our service consumption almost doubled as well, but we haven't changed anything out of our normal routine.

Case Date:

8/3/2022

Hello,No complaint just a question. We have noticed a reduction in water pressure --there does not appear to be a leak!