Case Date:

7/28/2021

I just went to pull my recycling bin back to my garage when I found that the bin is still full of recycling. Why?

Case Date:

3/16/2020

Hello - Our (full) recycling bin was stolen last night. A neighbor spotted a woman hauling a recycling bin down the street around 1am Monday morning, so we are guessing that was ours. We've just sent a note around to our neighborhood listserve asking if anyone has spotted a spare one around their house. So I'm wondering if you can let us know what identifying numbers are on the bin assigned to our house. And, if ours isn't found, how do we go about getting a replacement?

Case Date:

9/8/2020

re ticket_id=173521 Our recycling bin was not collected on Thursday, August 27, per the regular schedule (trash was collected that day). I sent the problem note on Friday the 28th. On September 8th I received a message that "we took care of the problem." That is either incorrect, because I had to wait a week to have a full recycling bin collected, or it is correct that the reason why we were skipped was figured out (not likely-as it probably was just a momentary oversight). All that was needed was for a truck to be diverted for 10 minutes from another route to collect our forgotten bin. Strangely handled...

Case Date:

4/2/2020

I have had several weeks where my recycling was not picked up. Apparently, based on your website, this was because styrofoam was present, but the can clearly indicates that styrofoam is acceptable. Since there seems to be a contradiction, it would be nice if the collectors would leave some indication of what items are not acceptable, rather than leave the customer/taxpayer guessing. If this is a training issue, my address is 1257 W. Countryside Ln.

Case Date:

10/25/2023

Did not pick up recycling.

Case Date:

10/5/2022

I have reached out several times, but my recycle bin was stolen. What can I do?

Case Date:

3/8/2023

Substandard service for trash and recycling pickup. The recycling crew has repeatedly turned the trash bin as if to indicate trash was picked up when it wasn't, and today the left the bin in the middle of the driveway. Why can't my bins be just put pack where I left them by the side of the driveway, as is done with all the other houses on our street? Perhaps we should just return the recycling bin, and save the money, and put everything in the trash?

Case Date:

5/26/2021

My recycling hasn’t been picked up in the last two weeks and I am trying to understand why. Is it because of the styrofoam? The styrofoam in my recycling bin is stamped recyclable #6, which according to the lid of my recycling container is accepted.

Case Date:

10/20/2020

This is like the third time the trash men have just straight refused to empty my recycling, and they also leave debris in my trash can as well. I don't have any inappropriate items in the recycling, it's aluminum cans and flattened cardboard. They didn't leave any kind of notice. Just uncollected trash. I feel like this just incentivizes me dumping everything in my trash since at least that way it will get collected.

Case Date:

11/17/2020

City didn't empty my bin again. No notice left of why. I can't tell why. Nothing in there except approved items. It's really frustrating to have it get not collected every week.