Case Date:

10/5/2026

Our recycling can went completely missing after trash day

Case Date:

9/29/2026

Hi! After my scheduled pick-up today, I found my small-sized Recycle cart lying sideways in the street with its lid hinge broken. I placed it upright and took a photo to show where the lid now hangs from just one hinge. (I've attached the photo but am not sure it worked.) How can I get a new small-size Recycle bin? Thank you!

Case Date:

9/28/2026

I am writing to report damage to our recycling cart that occurred during recycling collection this morning. We placed our recycling cart at the curb last night, and the cart and wheels were intact and in good condition. This morning, after our recycling had been collected, my husband went outside to bring the cart back to the house and found it lying on its side with one of the wheels completely broken off. Given that the cart was undamaged when we placed it at the curb and was found damaged immediately following collection, it appears the cart was damaged while being emptied or returned to the curb. We would like the damaged recycling cart repaired or replaced at no charge to us. We can provide photographs of the broken wheel and cart if needed. Please let me know what information you need from us and when we can expect the cart to be repaired or replaced.

Case Date:

9/22/2026

this address, and several houses on the street (2607 S Bryan, 2605 S Bryan) have begun just leaving their trash & recycling barrels right at the street 24/7. it is unsightly and my understanding is that the barrels are not to remain on the street after weekly trash collection

Case Date:

9/7/2026

Recycling left for 3 weeks

Case Date:

9/7/2026

Recycling left for 3 weeks

Case Date:

9/7/2026

Recycling out for 3 weeks

Case Date:

9/7/2026

Has been left out for 3 weeks

Case Date:

9/3/2026

Although I placed my recycling out last night (9/2/26), the bin was not emptied when I returned home from work today (9/3). Can this be scheduled in advance of next week due to volume that remains?

Case Date:

8/21/2026

Recycling bin has been left out next to the street (on 5th) for several weeks.