Case Date:

4/11/2000

PLEASE SEE ATTACHED.

Case Date:

6/21/1999

WANTS TO COMPLAIN ABOUT EMPLOYEE WHO CAME OUT ON 6/10/99 TO CHECK HER COMPLAINT ON SEWAGE BACKUP IN BASEMENT, SHE FELT LIKE HE DID NOT DO A GOOD JOB AND CHECK THE SEWER MANHOLE TO SEE IF CITY LINE WAS BACKING UP AFTER SHE ASKED HIM TO DO THAT

Case Date:

2/18/1999

BACC: Ms. Henderson needed to get a message to someone in PBA and that person's voicemail was full. When the receptionist answered the phone, she told Ms. Henderson that she would not take a message.

Case Date:

1/30/1999

An anonymous caller complained that a seasonal staff member at the Banneker Community Center called his brothers and sisters "scrub" and threatened to take further action if this was not stopped.

Case Date:

10/14/1998

Mrs. Leiter feels that every time *(pls. inquire w/ her for details) she's dealt with our Animal Shelter, the people assisting her have been unwilling and uncooperative. Her experience so far has been so negative that she went to Martinsville to adopt a pet instead of coming to our A.S. She noted that she's live in many different towns, and has never run into an A.S. that seems so unhelpful and uninterested in her needs/concerns. **(JIM-I told her you'd be appropriate person to deal w/)

Case Date:

6/5/1998

Mrs. Schlegel called to express concern over the scheduling of the BT Access. She apparently has had repeated problems with the BT Access coming late, and says that when she called into the office, the personnel in the office were rude to her by telling her she should call a taxi if she wanted to be picked up faster. Also, she apparently got the idea the staff in the office were telling her that using her disabilities do not warrant riding the BT Access. She commended the drivers however.

Case Date:

6/5/1998

Mrs. Schlegel called to express concern over the scheduling of the BT Access. She apparently has had repeated problems with the BT Access coming late, and says that when she called into the office, the personnel in the office were rude to her by telling her she should call a taxi if she wanted to be picked up faster. Also, she apparently got the idea the staff in the office were telling her that using her disabilities do not warrant riding the BT Access. She commended the drivers however.

Case Date:

10/30/1997

Ms. Richardson called and wanted to schedule meeting with Mike Phillips to discuss problems she has had with Customer Service Department and the unprofessional way she feels CBU employees have treated her.

Case Date:

9/18/1997

Caller complained about golf course manager's behavior. Said he should be fired for "throwing a fit" last Tuesday (9/16). He yelled on the course and displayed behavior unbecoming in a public place. Caller was very hesitant to provide more information.

Case Date:

7/29/1997

9-year-old son, Steven, was treated very badly by coach in Jr. League Baseball Assn. Child was very upset. Mother wants refund mailed to home. (Coach: Chris?)