A certain Transit driver continues to smoke on the bus. Mr. Schaad has informed Transit about this for a year yet the driver continues to smoke on the bus. Mr. Schaad is allergic to cigarette smoke.
Caller has tried to reach someone at animal shelter for 3 days. Is disgusted with phone system that won't allow him to talk to anyone. (I asked if he left a message--he had not.) He found an animal which he asked shelter to pick up and now he wants to adopt animal but can't reach shelter.) He also feels personnel are rude to him. He did not give name or number but number showing on display was 334-2515 (Bob Evans Restaurant.)
Ms. Robertson complained of overwhelming reluctance and poor response by the animal control officer she spoke with. She called the animal shelter after a Mastiff dog tried to attack her. The man she spoke with said he would rather not come and help her since there wasn't anything he could do if she hadn't already been attacked by the dog and instead suggested she use a broom to fend off the dog.
Mr. Lanaham said that he called Parks and Rec. to see if his daughter's softball practice would be canceled due to the bad weather. He said he talked to John Turnball, who he said was "arrogant" in answering his question.
Mr. Johnson complained that he had "somewhat of an animal emergency" but was unable to get through to the Animal Control/Shelter. I talked to the Shelter, and apparently they are short 4 staff members and are very busy. When I said that I'd received a complaint they apologized but said that it was important to leave a message, which the gentelman appraently did not do.
Re: Twin Lakes Concessions. Nine year old boy -- looking at gum -- reported that Jared Accused him of stealing gum and called him a "bastard." Father very upset over child being upset.
Citizen called on a yard waste missout yesterday. Sanitation worker came today to pick it up around 11-11:30. Citizens' high school age son was in yard and says sanitation worker "jumped all over him", "got in his face" screaming and pointing his finger. Worker allegedly told the kid that the yard waste was not at the curb yesterday and that next time he would "fine his ass." This was apparently witnessed by a neighbor.
Ms. Richardson called and wanted to schedule meeting with Mike Phillips to discuss problems she has had with Customer Service Department and the unprofessional way she feels CBU employees have treated her.
Mrs. Schlegel called to express concern over the scheduling of the BT Access. She apparently has had repeated problems with the BT Access coming late, and says that when she called into the office, the personnel in the office were rude to her by telling her she should call a taxi if she wanted to be picked up faster. Also, she apparently got the idea the staff in the office were telling her that using her disabilities do not warrant riding the BT Access. She commended the drivers however.
Mrs. Schlegel called to express concern over the scheduling of the BT Access. She apparently has had repeated problems with the BT Access coming late, and says that when she called into the office, the personnel in the office were rude to her by telling her she should call a taxi if she wanted to be picked up faster. Also, she apparently got the idea the staff in the office were telling her that using her disabilities do not warrant riding the BT Access. She commended the drivers however.