Citizen says she saw trash crew throw her can and it was airborne for about 10 feet. Says she constantly finds her cans all over the yard. Understands that we can't replace all cans neatly where they were found, but thinks crews could take more care in handling her trash cans.
Citizen says trash crew threw his can against a concrete barrier and broke the handle. Says recycling crew threw his cardboard containers around his and his neighbor's yard. He will purchase new can & send receipt to City. Ken - please check with crews and respond to Julio.
Skunk smell. landlord was notified same day
Mrs. Schlegel called to express concern over the scheduling of the BT Access. She apparently has had repeated problems with the BT Access coming late, and says that when she called into the office, the personnel in the office were rude to her by telling her she should call a taxi if she wanted to be picked up faster. Also, she apparently got the idea the staff in the office were telling her that using her disabilities do not warrant riding the BT Access. She commended the drivers however.
Mrs. Schlegel called to express concern over the scheduling of the BT Access. She apparently has had repeated problems with the BT Access coming late, and says that when she called into the office, the personnel in the office were rude to her by telling her she should call a taxi if she wanted to be picked up faster. Also, she apparently got the idea the staff in the office were telling her that using her disabilities do not warrant riding the BT Access. She commended the drivers however.
Ms. Richardson called and wanted to schedule meeting with Mike Phillips to discuss problems she has had with Customer Service Department and the unprofessional way she feels CBU employees have treated her.
PLEASE SEE ATTACHED.
BACC: Ms. Henderson needed to get a message to someone in PBA and that person's voicemail was full. When the receptionist answered the phone, she told Ms. Henderson that she would not take a message.
An anonymous caller complained that a seasonal staff member at the Banneker Community Center called his brothers and sisters "scrub" and threatened to take further action if this was not stopped.
Mrs. Leiter feels that every time *(pls. inquire w/ her for details) she's dealt with our Animal Shelter, the people assisting her have been unwilling and uncooperative. Her experience so far has been so negative that she went to Martinsville to adopt a pet instead of coming to our A.S. She noted that she's live in many different towns, and has never run into an A.S. that seems so unhelpful and uninterested in her needs/concerns. **(JIM-I told her you'd be appropriate person to deal w/)