Last month did not receive cable guide; subscriber called Insight and was told the guide had been replaced with a scrolling guide on channel 58. Noticed on bill he had paid $1.50 instead of $1.00 - was told he would be refunded on November's bill. He has been a cable customer since 1987, and he is disappointed with Insight.
He has Starz/Encore/HBO that he pays around $53.00 for. As part of this he receives channels 14 & 34. Channel 34 is not very clear. Upon calling Insight they informed him that these 2 channels would be switching to 78 & 77 and he would need to have a pay box to get the channels. The pay box is an additional $4.00 extra a month. He has 2 remotes that he now has to use for these 2 channels. Why does he have to pay twice for 2 channels? He talked with Insight but they would not give him a cl
Ms. Harris called our office on 1/26 complaining that her children were almost hit by a bus (bus #4, driver Glenn). She also complained that she was called the "n" word (which is a derogatory statement for an African American) by the bus driver), after she wanted to get off and he wouldn't open the doors for her and her children to get off the bus. She had stated that she was "very upset" by the service and names she was called by this bus driver.
Caller is concerned about potential gang activity at Mills Pool. She has heard that there are problems there and wants the problem addressed. Evidently the gangs are claiming the east and west ends of the pool and she is concerned about her son's safety.
The fire department called to let us know that Andrew Hardy (331-1386) called them re: his landlord not fixing his sockets, he did not give the fire dept. his address. I tried to reach Mr. Hardy by phone on 11/10/2004 and left a voicemail asking him to call the HAND dept.
Mr. Johnson adopted a dog and had it in his care for 2 weeks. He rtnd the dog to the shelter b/c he said, "it bit people when it was hit." Denise explained he could not adopt another animal, ever. Denise explained to OOTM that the dogs ribs were showing and that it was obviously not fed and mistreated. He was also very rude to her over the phone. She explained that they had to euthanize the dog, and he is now on a list of people that can no longer adopt pets.
Ms. Sexton's car was vandalized Thanksgiving day by a broken window & her purse was stolen. She called BPD & filed a rpt. w/ Ofc.Skirvin & he said he would stay in touch & she'd heard nothing. Since then she has noticed two more vandalism incidents exactly like hers. She found BPD to be rude when she called regarding the other incidents. She wants more than one patrol a night & wants Ofc. Skirvin to follow up with her.
Mr. Rogers is "disgusted" with BPD. He was arrested 4/14/99 & is unhappy with excessive force used & the way he's been treated by dept. since. He's made consistent requests for his police rpt. ever since his court date. Everyone he came into contact w/ at BPD has not been helpful. He wants to know what can be done. (I offered him option of filing a "internal compliant w/ COB PD" form. He accepted and is supposed to come by office to pick up forms.) *(# above is a pager)
Mr. Kadish lives across from 9th St. Park & there are 12 bright lights for parking lot which is very bothersome & disruptive for he & his family. He feels it's wasting energy & producing light pollution. He proposed the option of a timer to shut off lights at time park closes thru to next evening (which they do in NJ where he moved from). With park being closed at certain hour no reason for lights to be on.
Mrs. John's is extremely disturbed at the idea of the D.A.R.E. program NOT being continued in the shools. She feels this is an extremely important program and doesn't want to see it come to an end. "It's unimaginable!" (Talked to Elaine Helms who explained that Chief Kennedy is the person she needs to speak to but that he's gone until 10/18. Elaine said we could put her through to his voice mail.) I told Mrs. John's the information that Elaine told me and forwarded her to his voice mail.