Case Date:

1/8/1998

Missed paying her bill on time, rec'd reminder notice, called TCI 1/5, made arrangements to pay on Friday. On Weds, man came to disconnect service. She called office, they told her could avoid disconnect if she gives him a check. He said he could not take a check, only cash and disconnected her. Her daughter took check in, but TCI won't reconnect 'til next week, is charging fee, and told her they had no supervisor she could talk to. Subs. feels she tried to cooperate & is being trtd unfair.

Case Date:

12/31/1997

Subscriber says he inadvertently missed paying his December bill by a few days and was charged a late fee of $3.50 on an $11.26 bill (the bill was low due to a TCI overbilling error the previous month). Understands he missed the due date but thinks it is ridiculous and unfair that he should be charged so high a fee on so small a bill. TCI took care of the billing misunderstanding.

Case Date:

12/23/1997

Russ thinks we currently have a competent & polite inspection staff. His suggestion is that property owners be apprised when changes in code or policy affect rentals (ex. fire extinguisher, Smoke detector). Couldn't we take 35 cents out of our take from each registered owner and send them updated versions of addenda, or especially the "pre-inspection addendum?" Some landlords operating under permit would even upgrade their properties early if the code change makes sense for helath/safety (fx)

Case Date:

12/16/1997

Mr. Raymond is a westside neighbor and was dissapointed to discover that the weight lifiting equipment @ BBCC was removed.

Case Date:

12/15/1997

Commendation: Mr. Frohman wrote Department to thank them for responding to his initial complaint about disorderly conduct at Frank Southern Center. He indicates that things have gotten MUCH BETTER!

Case Date:

12/11/1997

Objects to spending $250,000 on farmers market shelter when it will be used by people from out of the county. His taxes have gone up the last two years and he is on a fixed income. As a taxpayer, he is disappointed with this "runaway" taxation.

Case Date:

12/9/1997

Farmers Market was fine for years. Ms. Jackson against spending large amount of money for new shelter--was waste of taxpayers' money. She is taxed to death and yet the City won't pick up her leaves. This is simply mismanagement.

Case Date:

12/5/1997

Re: Thomson Park: the west border has tree grove with barbed wire fence. It's old and is piercing the trees. Some of the trees in bad condition. She wants someone to be aware and she would be happy to help remove it. She's very concerned about the condition of the trees.

Case Date:

12/3/1997

WANT STREET REPAIRED WHERE CBU HAD REPAIRED A WATER LEAK

Case Date:

12/2/1997

Water runing out of a pipe in a stone wall along 6th St and into the alley. Ms. Hawkins is worried that the water will freeze this winter and be dangerous. The outlet discharges are not rainfall based according to Ms. Hawkins.