Case Date:

2/2/2000

Ms. Whitby stated that she resents fox sports network taking over c-span. Ms. Whitby states that fox network already has two stations and feels that it is unfair that they can pre-empt her television viewing with ball games. March 2, 2000: Ms. Whtiby was informed that a lack of bandwidth at the time caused the interruption of C-SPAN. Insight is currently working on this problem, but until more bandwidth is available, C-SPAN will continue to be interrupted for bball games.

Case Date:

1/22/2000

FIRE HYDRANTHIT IN ACCIDENT REPORT, AFTER HOURS CALL TAKEN BY CONTROL

Case Date:

1/20/2000

WANT WATER SERVICE TRANSFERED ASAP, SAID HAS LOW WATER PRESSURE.

Case Date:

1/18/2000

WANT LINE LOCATE FOR SEWER LATERAL, WHILE SNAKE IS IN LATERAL

Case Date:

1/14/2000

WAS STONE WHERE CBU PUT GRASS, WANTS STONE BACK LIKE ORIGINALLY WAS

Case Date:

1/11/2000

METER PIT SINKING WHERE CBU INSTALLED TRANSFER OF SERVICE TO A NEW LINE

Case Date:

1/10/2000

HOLD DEVLEOPING NEAR SEWER, CALLED IN BY GRIMES PLUMBING

Case Date:

1/5/2000

On 1/4 3 young black men came by her house to visit her son. When they reached front of house & stopped, ofcr pulled behind them w/ lights telling her it was a "routine traffic stop." Ofcr. called for 3 backups which she thought was unnecessary and ridiculous. When she inquired w/ the ofcr. she was rudely dismissed. She thinks they were harassed & pulled over b/c they were black and is unhappy w/ the way she/others were treated. Talked to stf. srgnt. on 1/4 @ 7pm. Is calling B. McKinney.

Case Date:

12/29/1999

Mr. Chance stated that the new channels have very poor reception. Mr. Chance stated that many of his neighbors have complained of poor reception. Mr. Chance feels that it is terrible that you have to wait for a week for service. Mr. Chance's complaint is long standing problems and long delays for repair. He was contacted on January 3, 2000 by a customer service rep., technicians worked on the feeder line that services Clairmont Place, and Mr. Chance reported that the dignal had cleared up.

Case Date:

12/28/1999

Mr. Ashba stated that he tried Thursday and Friday (12/23 &12/24) to contact Insight, with no response. Mr. Ashba stated that the voice mail did not answer, the phone just rang. Mr. Ashba's complaint is that he purchased a new VCR plus and according to the owners manuel he must contact the cable company for the channel codes. Mr. Ashba has been disconnected for nonpayment for 11 months. Customer service reps. helped him get his VCR set up and explained that there is a 24 hour answering service.