Case Date:

10/21/2002

Ms. Abram of B&L Rentals LLC stated she would like to request a review of cost for application for sewer at 2411 S. Milton Drive. She said she was told by Rebecca Lambert this was not part of neighborhood development and then was informed by Byron Reinhold in early 10/02 this was indeed part of neighborhood development and that hook-on fee was $3,336.73 not including the base fee of $1,280.00. Standard fee of $1,280.00 was paid on 9/6/02.

Case Date:

10/16/2002

The sidewalk in front of St. Charles Church always has debris such as dirt, and broken glass. They never clear the sidewalk during the winters. She also complained about a dead bird on the sidewalk. Engineering already has removed it. Please contact Ms. Meserve.

Case Date:

8/30/2002

While burying his neighbor cable drop, Insight tore out Mr. Vandervort's cable. They ran a new cable across his yard. It took five weeks to bury his cable. Now, its been 10 weeks since the inital incident and his yard is still not repaired. He has made several phone calls to Insight to resolve this problem.

Case Date:

8/29/2002

During the month of July, Insight trimmed back branches away from their equipment. The equipment was left unsecured and the branches left. After a few phone calls to Insight, the box was secured, however, the branches have not be removed. Please see the attached memo for detailed information regarding this complaint.

Case Date:

7/25/2002

Mr. Whitmer contacted Insight in an effort to add a premium channel to his Classic service. He was told that he must rent a cable box for each TV (at a cost of $3.95/box) in order to view premium channels. His TV is already cable ready and he does have digital service. He would like to know why he must rent the box in order to keep his normal service and add one premium channel.

Case Date:

7/5/2002

Down spout damage when Utilities put new sewer main on Cherokee Dr.

Case Date:

6/20/2002

Subscriber stated that his bill increased $3.50 this month. Subscriber stated that he was not informed of rate increase; he has called Insight to question his bill several times, and he has been placed on hold repeatedly and received no response.

Case Date:

6/11/2002

Mr. Nordloh sent a departmental email to the Public Works Department regarding Insight's recent rate increase. Please refer to the attached email.

Case Date:

6/7/2002

Citizen filed complaint concerning the forced installation of digital services and now is paying 20% more for something she never wanted. Citizen stated she was not told about the rate increase when the digital service was installed.

Case Date:

5/14/2002

The above address is Mr. Holdeman's daughter residence. Mr. Holdeman called Insight to get a price quote for digital cable. He was quoted $59.95. He received a bill in the amount of approximately $109.00 and was billed for two boxes (@$7.99 each) instead of one. He is upset that he was again quoted one price and billed another. He is also concerned that he was not told that his bill would include sales tax, franchise fees, and other user fees by the customer service representative.