Water Utility Problems
9 Spruce Ct
- Case Date:
- 8/31/2024
My water meter was to be replaced this past Wednesday but the service folks doing this work were not able to shut water off at the street as they said my water shutoff was bad. I am not able to turn water off in the house as well as I have a bad gate valve that needs to be replaced. I do have the city water spot prepped and ready for your replacement. I would appreciate a call to get this repair completed as soon as possible so the water meter guys can return to complete their work. Thank you. Terry Duffer
Utilities Construction
812 S Park AVE
- Case Date:
- 7/5/2024
The cover of our water meter on the sidewalk is loose and poses a risk for tripping, strollers, wheelchairs etc
Biking & Walking
7th & Dunn
- Case Date:
- 9/1/2024
broken glass in bike lane
Drainage or Runoff
726 W Howe ST
- Case Date:
- 9/20/2024
Water flooding sidewalk in front of our house daily. Possible cause of moisture in crawlspace.
Accessibility Problem
714 S Rogers ST
- Case Date:
- 8/8/2024
Submitted on behalf of Casey Guarino. On August 8, 2024, around 12:30 PM, both sides of S. Rogers St. were obstructed and impassible for wheelchair users around 714 S. Rogers. One sidewalk had no curb cut access due to construction. The other sidewalk, at 715 S. Rogers, was blocked by a temporary sign. Casey requested that a construction worker in the area move the temporary sign so that she could pass. The worker refused, saying "People who can walk can get around." When a passerby picked up the sign, the worker said "You can't do that." The passerby briefly moved the sign regardless, and Casey was able to reach her destination. However, both sidewalks remain obstructed, which is a major accessibility problem.
Sewer Problems (Sanitary Sewers)
705 W Coolidge DR
- Case Date:
- 9/5/2024
There is a very strong sewer smell around the Broadview Learning Center building and the Broadview Park. The smell has gotten into the building, but definitely is originating from outside.
Sewer Problems (Sanitary Sewers)
505 S Swain AVE
- Case Date:
- 8/16/2024
City sewer line is clogged and water is backing up into basement. Mann Plumbing has been there and the line from the home to the city sewer is clear and they found standing water in the city sewer line. Thank you.
Water Utility Billing Problems
4778 E Donington DR
- Case Date:
- 7/9/2024
Hello -
We are submitting a complaint against the City of Bloomington Utilities for the following reasons:
1. We were notified in February 2024 of a 40 g/h increase in our flow, while we were out of the state on vacation, via a door tag, not a notice to our email or even a phone call, which are on our account, a door tag.
2. We have called Customer Support three times to get this resolved, as we have not identified a leak inside the house nor outside the house between the reader and the house, which we utilized Aim To Please as our contractor to check everything in the house.
3. The number of times we were told to check our toilets and got brushed off was disrespectful and patronizing, as we utilized Aim to Please to check the toilets via a Dye test and there was no dye leakage after 20 minutes in any toilet.
4. Our March (5), April (4), May (7), and June (4), and July (5) are higher than all the months prior a full year to date. However, it's not a constant leak, they are sporadic. I.e. - while I was putting my kids to bed at 9pm on Friday, June 14th, there was a spike of 400 g/h for under an hour and then it went back down. There was nothing running in terms of faucets or outside spigots.
5. Even with all of our work on our end, and the conversations with CBU Customer Support, the fact that CBU won't consider that we have a malfunctioning reader, is simply astounding. To not even consider the possibility of it, and have a denialist mentality does not, to me, show customer support or attention.
We would appreciate a review and investigation of our reader and our usage reports to better understand these spikes. Additionally, we would appreciate a review of our billing because we are now paying quite a bit more for water than we did for the first two years of our ownership of this house.
Please contact me for further conversation and happy to meet someone at the property.
Drainage or Runoff
4100 E Saratoga DR
- Case Date:
- 9/6/2024
The drainage ditch leading into a sewer grate behind our house is outgrown and filled with debris that is blocking the sewer grate. It is typically cleaned out by the city at least once a year but no one has come for more than 12 months.
Sewer Problems (Storm Sewers)
4100 E Saratoga DR
- Case Date:
- 9/10/2024
This is in reference to a prior case submission (#913401) - the prior service request was closed and listed as the property owner's responsibility but the case history for the location shows that in 2014 the same issue was submitted by my former neighbor and the city did resolve the issue with the storm drain being blocked.
9/10/2024 10:05:29 Closed by Emily Tate
According to CBU records, the ditch at this location is private property, so maintenance is the responsibility of the property owner, or in some cases a neighborhood group/HOA. Thank you.
Sent notification to Emily Tate, Anonymous
9/9/2024 10:17:14 Nancy Axsom assigned this case to Emily Tate
Sent notification to Emily Tate, Anonymous
9/6/2024 11:48:48 Anonymous assigned this case to Nancy Axsom
Sent notification to Nancy Axsom, Anonymous
9/6/2024 11:48:48 Opened by Anonymous