Case Date:

8/16/2024

Smell of sewage ( second week) further north than a uReport submitted 3 weeks ago. 39.13346° N, 86.53576° W

Case Date:

10/7/2024

The streets in my neighborhood haven't been cleaned in a long time. Where is the sweeping machine? I live in Rosewood Drive/Kinser

Case Date:

7/5/2024

There is a raised metal utility item in the street. Not to proper grade, will pop a tire. Please fix along hillside here.

Case Date:

9/6/2024

The drainage ditch leading into a sewer grate behind our house is outgrown and filled with debris that is blocking the sewer grate. It is typically cleaned out by the city at least once a year but no one has come for more than 12 months.

Case Date:

9/10/2024

This is in reference to a prior case submission (#913401) - the prior service request was closed and listed as the property owner's responsibility but the case history for the location shows that in 2014 the same issue was submitted by my former neighbor and the city did resolve the issue with the storm drain being blocked. 9/10/2024 10:05:29 Closed by Emily Tate According to CBU records, the ditch at this location is private property, so maintenance is the responsibility of the property owner, or in some cases a neighborhood group/HOA. Thank you. Sent notification to Emily Tate, Anonymous 9/9/2024 10:17:14 Nancy Axsom assigned this case to Emily Tate Sent notification to Emily Tate, Anonymous 9/6/2024 11:48:48 Anonymous assigned this case to Nancy Axsom Sent notification to Nancy Axsom, Anonymous 9/6/2024 11:48:48 Opened by Anonymous

Case Date:

7/9/2024

Hello - We are submitting a complaint against the City of Bloomington Utilities for the following reasons: 1. We were notified in February 2024 of a 40 g/h increase in our flow, while we were out of the state on vacation, via a door tag, not a notice to our email or even a phone call, which are on our account, a door tag. 2. We have called Customer Support three times to get this resolved, as we have not identified a leak inside the house nor outside the house between the reader and the house, which we utilized Aim To Please as our contractor to check everything in the house. 3. The number of times we were told to check our toilets and got brushed off was disrespectful and patronizing, as we utilized Aim to Please to check the toilets via a Dye test and there was no dye leakage after 20 minutes in any toilet. 4. Our March (5), April (4), May (7), and June (4), and July (5) are higher than all the months prior a full year to date. However, it's not a constant leak, they are sporadic. I.e. - while I was putting my kids to bed at 9pm on Friday, June 14th, there was a spike of 400 g/h for under an hour and then it went back down. There was nothing running in terms of faucets or outside spigots. 5. Even with all of our work on our end, and the conversations with CBU Customer Support, the fact that CBU won't consider that we have a malfunctioning reader, is simply astounding. To not even consider the possibility of it, and have a denialist mentality does not, to me, show customer support or attention. We would appreciate a review and investigation of our reader and our usage reports to better understand these spikes. Additionally, we would appreciate a review of our billing because we are now paying quite a bit more for water than we did for the first two years of our ownership of this house. Please contact me for further conversation and happy to meet someone at the property.

Case Date:

8/16/2024

City sewer line is clogged and water is backing up into basement. Mann Plumbing has been there and the line from the home to the city sewer is clear and they found standing water in the city sewer line. Thank you.

Case Date:

9/5/2024

There is a very strong sewer smell around the Broadview Learning Center building and the Broadview Park. The smell has gotten into the building, but definitely is originating from outside.

Case Date:

8/8/2024

Submitted on behalf of Casey Guarino. On August 8, 2024, around 12:30 PM, both sides of S. Rogers St. were obstructed and impassible for wheelchair users around 714 S. Rogers. One sidewalk had no curb cut access due to construction. The other sidewalk, at 715 S. Rogers, was blocked by a temporary sign. Casey requested that a construction worker in the area move the temporary sign so that she could pass. The worker refused, saying "People who can walk can get around." When a passerby picked up the sign, the worker said "You can't do that." The passerby briefly moved the sign regardless, and Casey was able to reach her destination. However, both sidewalks remain obstructed, which is a major accessibility problem.

Case Date:

9/20/2024

Water flooding sidewalk in front of our house daily. Possible cause of moisture in crawlspace.