closed #193500
Water Utility Billing Problems
2301 E 5th ST
- Case Date:
- 9/11/2024
Extremely high bill for water not used, no one is contacting me back about it
Extremely high bill for water not used, no one is contacting me back about it
My water bill is charging us for over 33k gallons of water used last month which did not happen. We had maintenance check for leaks and they saw nothing so we believe there is an issue with the meter
I received a bill for the month of September, but I have not lived in this apartment since August
My water meter shows that I may have a leak. I would like someone to come and see if it is between my house and the meter or the meter and the road.
I do not have water in my house.
We had the water meter turned off due to a line break. Our plumber tells us the meter itself is shatter and will need to be replaced.
The lid to our water meter is not bolted down. while mowing last week, i stepped on the lid while turning the mower around and nearly fell in because it's not attached and was laying on top of the canister crooked. it appears to be very rusty. Please have someone check into this. I don't want the lid just sitting there unbolted. it's dangerous when someone steps on it the way it currently is.
To whom it may concern, I received a water bill that stated that my house used 15 units of water, when we average around 4 units. I called to discuss this bill and had an extremely poor experience. I was connected to a customer service representative, Laurie, who treated me very unprofessionally. As I was explaining my situation, Laurie devalued my statements, spoke over me, laughed at me, and negated everything that I said. To say that I am disappointed with the quality of service is an understatement. I have always had a positive experience with the City of Bloomington, however, this was an anomaly. I hope that the proper actions will be taken. Thank you.
Weak water pressure at 4600 S Old St Rd 37 Bloomington IN 47401
We are using a lot more water than we should. Would like meter/lines checked for leaks, etc.