Case Date:

2/16/2018

entire geranium lane is covered in large pothols and now water is standing in multiple areas

Case Date:

6/28/2012

Have a sinkhole in yard and green grass over it. Looks like a water leak in main line.

Case Date:

2/12/2018

I have concerns that the water meeting pit cover at 411 S. Henderson St. is going to cave in. It has been sinking into the parking lot the last few years. I think someone may want to look at this.Thanks.

Case Date:

4/13/2015

There is a large pothole that formed around a storm water drain on S Walnut Street in front of Kroger Gas Station. I hit the hole last night. Not sure how much damage my car sustained. Will be taking it to a mechanic.

Case Date:

9/5/2024

Malcolm Abrams and I own the bungalow housing the Bloom Magazine office at 414 W 6th Street. The alley to our west (when facing the building) sees a surprising amount of traffic, both vehicular and pedestrian due in part to the location of the County probation department's testing office just north of us along the alley. The alley surface is in poor condition with ruts and uneven patches. The utilities department is in the process of repairing and resurfacing a portion of our lot and alley due to water line damage from AEG fiber installation. I've been told that the city will pave some well-used alleys when in disrepair. I'm wondering whether this alley would qualify particularly given that the paving equipment will be onsite already. Thank you in advance for your assistance.

Case Date:

2/24/2017

I AM TRYING TO PAY MY WATER BILL, AS IT IS DUE TODAY, AND I CANNOT FIND THE EMAIL WITH MY ACCT# ON IT; I WOULD LIKE TO BE ABLE TO ACCESS MY ACCT# THROUGH YOUR SITE SOMEHOW AND AM NOT ABLE TO DO THAT; HOW DO I PAY MY BILL WITHOUT THAT ACCT#?

Case Date:

9/15/2018

I believe there may be an underground water main leak at the T intersection of N. Plymouth Road and E. Sheffield Dr. in Park Ridge East. (I live on Plymouth) There has been some muddy water coming up through the pavement for a couple days. Nothing gushing up, but enough to create a small bit of water to stand there and to run in the gutter. There was a water main break there a few years ago and a repair. As I said, water is not shooting or gushing up, yet, but it is something that probably should be checked soon.

Case Date:

8/17/2018

After all the utilities repair that's been going on in our neighborhood, our streets were completely ripped up. The city has since started patching the roads, but they've done a pretty slapdash job of it. The new paving is very uneven and there are gaps and places where it's easy to lose your footing. I've already tripped at least once in the last few days when I've been out walking my dog. I'm a young, able-bodied person so I'm sure you can see how it could pose a risk to the other residents in the neighborhood who might be older or less steady on their feet. I hope this patching effort is a temporary fix and not the final product, because that would be unacceptable. I would love to hear back about this issue and whether or not this is a temporary fix. I hope the roads in our neighborhood can be completely repaved when this water utilities project is fully completed.

Case Date:

9/18/2016

The water fountain at Park Ridge East Park is continuously running.

Case Date:

7/9/2024

Hello - We are submitting a complaint against the City of Bloomington Utilities for the following reasons: 1. We were notified in February 2024 of a 40 g/h increase in our flow, while we were out of the state on vacation, via a door tag, not a notice to our email or even a phone call, which are on our account, a door tag. 2. We have called Customer Support three times to get this resolved, as we have not identified a leak inside the house nor outside the house between the reader and the house, which we utilized Aim To Please as our contractor to check everything in the house. 3. The number of times we were told to check our toilets and got brushed off was disrespectful and patronizing, as we utilized Aim to Please to check the toilets via a Dye test and there was no dye leakage after 20 minutes in any toilet. 4. Our March (5), April (4), May (7), and June (4), and July (5) are higher than all the months prior a full year to date. However, it's not a constant leak, they are sporadic. I.e. - while I was putting my kids to bed at 9pm on Friday, June 14th, there was a spike of 400 g/h for under an hour and then it went back down. There was nothing running in terms of faucets or outside spigots. 5. Even with all of our work on our end, and the conversations with CBU Customer Support, the fact that CBU won't consider that we have a malfunctioning reader, is simply astounding. To not even consider the possibility of it, and have a denialist mentality does not, to me, show customer support or attention. We would appreciate a review and investigation of our reader and our usage reports to better understand these spikes. Additionally, we would appreciate a review of our billing because we are now paying quite a bit more for water than we did for the first two years of our ownership of this house. Please contact me for further conversation and happy to meet someone at the property.