Water Utility Billing Problems
4778 E Donington DR
- Case Date:
- 7/9/2024
Hello -
We are submitting a complaint against the City of Bloomington Utilities for the following reasons:
1. We were notified in February 2024 of a 40 g/h increase in our flow, while we were out of the state on vacation, via a door tag, not a notice to our email or even a phone call, which are on our account, a door tag.
2. We have called Customer Support three times to get this resolved, as we have not identified a leak inside the house nor outside the house between the reader and the house, which we utilized Aim To Please as our contractor to check everything in the house.
3. The number of times we were told to check our toilets and got brushed off was disrespectful and patronizing, as we utilized Aim to Please to check the toilets via a Dye test and there was no dye leakage after 20 minutes in any toilet.
4. Our March (5), April (4), May (7), and June (4), and July (5) are higher than all the months prior a full year to date. However, it's not a constant leak, they are sporadic. I.e. - while I was putting my kids to bed at 9pm on Friday, June 14th, there was a spike of 400 g/h for under an hour and then it went back down. There was nothing running in terms of faucets or outside spigots.
5. Even with all of our work on our end, and the conversations with CBU Customer Support, the fact that CBU won't consider that we have a malfunctioning reader, is simply astounding. To not even consider the possibility of it, and have a denialist mentality does not, to me, show customer support or attention.
We would appreciate a review and investigation of our reader and our usage reports to better understand these spikes. Additionally, we would appreciate a review of our billing because we are now paying quite a bit more for water than we did for the first two years of our ownership of this house.
Please contact me for further conversation and happy to meet someone at the property.
Water Utility Billing Problems
401 S Mitchell ST
- Case Date:
- 10/10/2018
Water Meter not working. Bill is 0 usage for 2 months. 1219 E Atwater Ave. Account Number 21642-023.
Water Utility Problems
4001 S Clear View DR
- Case Date:
- 9/22/2017
My water meter shows that I may have a leak. I would like someone to come and see if it is between my house and the meter or the meter and the road.
Water Utility Problems
3855 E Brighton AVE
- Case Date:
- 7/2/2024
We recently bought this house. When the plumber installed new toilets, he suggested I ask the city to check the water pressure. On June 12 I called about this, but have not heard back. Please advise. Thank you. John Scott Long 3855 E Brighton Ave 812-322-2940
Trails
3854 S Mill Stone CT
- Case Date:
- 10/21/2018
The bike path along Sare Road south of the intersection with Olcott is rapidly deteriorating due to continuous water flow over the path that washes dirt, branches and rocks onto the path. Something needs to be done to divert this water away from the path. In the winter the water freezes, leaving the path coated with a sheet of ice. Very dangerous for bikes and pedestrians.
Water Utility Problems
3684 S Glasgow CIR
- Case Date:
- 7/25/2018
No water. Need water turned on at residence as requested last week.
Water Utility Problems
3537 S Tudor LN
- Case Date:
- 10/7/2018
Water leakage running down sidewalk into sewer on the Allendale sidewalk into the corner drainage grate on Tudor.
Potholes, Other Street Repair
3526 S Dunstan DR
- Case Date:
- 8/24/2018
Possible water main break. large amount of water running in street drain.
Sewer Problems (Storm Sewers)
3519 S Tudor LN
- Case Date:
- 1/25/2017
We had our basement flood (wet carpet in half the basement) on January 20, 2017 without any previous sign of leakage on that side of the house. The source of the water is unclear, but I'm wondering if the home (built ca. 1973) has a footer drain connected to the storm drain. Kevin Potter is coming out to inspect for structural damage at 2 pm today (1/25/17)
The city storm drain was updated within the past two years with the new pipe starting at the down-slope corner of our property. The neighbor two houses up-slope from us discharges a lot of water from his property and had excavation work done near the end of his french drain on the 18th or 19th. Part of this work involved off and onloading a sizeable backhoe in front of our driveway near where the old and new drain pipe would be joined. I'm not sure what work the neighbor had done. In addition to his drainage, the neighbor immediately down slope from us was also draining his pool into the storm drain on what had been a very rainy week.
Is it possible to send a city employee out to see whether some combination of these activities has caused the drainage system to fail or otherwise backflow into our house? Thanks!
Parks & Playgrounds
351 S Washington ST
- Case Date:
- 5/4/2016
The water fountain at third street park is not draining. Also, some of the railings around the decorative fountain are loose at their bases.