Case Date:

7/10/2018

Duke Energy removed two trees from city property (immediately adjacent to E Rogers Road) and left the two sycamore trucks cut up in 8' segments on my property. I called Duke and asked them to remove them, but they said it's the landowner's responsibility (Duke cuts, but doesn't remove). Since the trees were on city-owned land, I hope the city will dispose of them. Please see the attached screenshot from the GIS system that demonstrates where my property boundary ends. The city clearly owns some portion of land adjacent to the road. These two trees were within three feet of Rogers Road, and were removed to provide more access to the pole Duke is replacing. Additionally, I'm frustrated with Duke about two things: 1) The pipe they've installed immediately adjacent to the road is incredibly unsightly. It's rusty and approximately 20 feet too long. I'd be happy to provide a picture of this. 2) In order to get big trucks back to this pole, they have installed two corrugated plastic drainage pipes and covered them with gravel. They are dramatically too small for the location. Since they first did this several years ago, the pipes are continuously clogged with leaves and sticks. The flow of water is constantly stopped here. As a result, there is a bit of local flooding which washes out the gravel Duke uses to cover the culverts. This is a very disappointing solution to have implemented on one's property. I have pictures of this, as well. I have no problem with Duke accessing their pole. They have every right to do so. I also understand that the City probably didn't know their trees were cut down or placed on my property. But I'm quite disappointed in the quality of materials and work that Duke has utilized to access their easement on my property. Can you please help with these things?

Case Date:

7/2/2012

I'm unable to find where I can submit payment online for my water bill. I've gone to the "Pay Utility Bill" page, but there isn't a link for Aqua Pay.

Case Date:

9/10/2012

http://bloomington.in.gov/water-faqs#much has an addition error, it totals $67.28 for 2 person house.

Case Date:

11/9/2012

Trying to use the online bill pay service for water, but it repeatedly is erroring out on me. Here is the error (stack trace), better error handling would be great, as this is not human readable in terms of actions to take.. Server Error in '/eSuite.Utilities' Application. Runtime Error Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine. Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off". <!-- Web.Config Configuration File --> <configuration> <system.web> <customErrors mode="Off"/> </system.web> </configuration> Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL. <!-- Web.Config Configuration File --> <configuration> <system.web> <customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/> </system.web> </configuration>

Case Date:

3/11/2013

To whom it may concern: I was at the website for sustainability and water barrels, here: http://bloomington.in.gov/documents/viewDocument.php?document_id=5952 There is a paragraph, "A typical rain barrel is a drum with 50-60 gallons of capacity. In Bloomington, you can buy a rain barrel from Earth Care, the Monroe County Soil & Water Conservation District and others. Or, you can build your own! Download our step-by-step instructionshere (DOC 368.00 KB)." Unfortunately the link to the "Monroe County Soil & Water Conservation District" seems to go to a New York page! I doubt this is intentional? Please let me know. The 2013 fee schedule says $45 for a rain barrel, which I might be interested in if I can really pick one up in Bloomington IN. Thank you! Sincerely, Jacob Neumann

Case Date:

10/21/2013

I'm trying to pay my water bill, and keep getting this error: Server Error in '/eSuite.Utilities' Application. Runtime Error Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine. Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off". <!-- Web.Config Configuration File --> <configuration> <system.web> <customErrors mode="Off"/> </system.web> </configuration> Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL. <!-- Web.Config Configuration File --> <configuration> <system.web> <customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/> </system.web> </configuration> This has been going on for a week. I guess I'll just call in to pay it tomorrow.

Case Date:

2/17/2016

How does one email the mayor or any other city official? This ought to be part of our digital century. More specifically, i want information on how I can personally filter my water to make it safe. I'd like to see water safety information front and center on your website. Thanks.

Case Date:

10/17/2014

Hi there! My name is Melanie Nelson, I work in environmental services for Daly City. Our department is putting together a workshop on water conservation in the home as part of our "Going Green" series. We see it as a great way to protect the environment while also educating the community and saving them money, it's a win-win-win situation! Your page, http://bloomington.in.gov/waterwise , has been awesome as a guide for the event planning committee, and we can't thank you enough for posting it! The reason I'm emailing you is because a local middle school class has been helping us with the endeavor as a volunteer project and they (very proudly, I might add) found a great article here: http://www.improvenet.com/a/water-conservation-at-home . The article is a basic overview for children on water conservation in the home and its benefits, with links to several great sources for both children and adults. I think the kids would be absolutely stoked if you were to post a link to the article on your page, they love to help out wherever they can, and seeing the link on your page would show them that they've made a difference and their actions have had an impact (however small). Please let me know if this is a possibility and I look forward to hearing back from you soon! Thanks again! -Melanie

Case Date:

3/24/2015

Hello, My name is Harris Bell, and I was wondering how to get the water utilities back in my name via your website for 1709 East Atwater. We had subletters move out of our place and need to make sure to maintain the property. When you get the chance I would love to get your help to restore payments for the house. Thanks, Harris

Case Date:

7/8/2015

Fee Lane Northbound Lane and Sidewalk Closure (06/15/2015 – 08/03/2015) The northbound lane and sidewalk of Fee Lane between 11th Street and Law Lane will be closed through approximately 5:00 p.m. on Monday, August 3, to install new steam and water lines. The southbound lane and sidewalk will remain open.