Case Date:

2/5/2019

Dear Bloomington water department., Last week my pipes froze your team came to my home promptly and turned off the water right after calling for an emergency shut off at the meter. I am back to town and would like to have your team come back to my home and turn the water back on at the meter. Please let me know if this can happen this afternoon, I would like to be at the house when the water is turned back on so that I can deal with any water issues if I have a broken pipe. Thank you! Craig Medlyn 309 E. 7th Street, Bloomington. Cell: 410 598 7547

Case Date:

3/21/2019

The cover for the water line running to my house (purchased last August 2018) is broken in half. Could you replace it?

Case Date:

3/24/2019

New pipes put in last Fall. Since then drainage is non-stop . This freezes when it's cold and makes our yard all swampy. I will send a picture.

Case Date:

5/8/2019

It appears that a lateral has broken on the north side of Morningside Drive just east of Smith road. Water is continually running from the tree plot into the gutter.

Case Date:

5/26/2019

There seems to be a small water leak coming from the meter in front of 1119 Madison. It looks like a puddle, but down the road it is obvious water is running. I only noticed on Wednesday, May 22nd. Today, May 26th, it is still leaking.

Case Date:

9/18/2019

I have moved and need my address updated to 401 S Notre Dame AVE, South Bend IN 46617. This is for account #504-003 and my name is Lori Hiscock

Case Date:

11/4/2019

I wish that on the online billing for water/sewer bills you could set it up to allow you in advance to pick the date to pay your bill like other companies do like Vectren and Duke. At this time if you want to pay your bill on the due date you have to wait til the due date to pay it. Very inconvenient. I like going on line and set up manually when to pay my bills but can't do this with Bloomington utilities.

Case Date:

11/8/2019

Five Star Quality Care, Inc., acct #200412-001. The last bill rec'd was dated 9/18/19 for $51.31. If there has been a new bill generated would you please send me an attached copy to my email at kx5867@engie.com? Staying current on payments is treated with very high priority. I realize things can get lost in transition so I appreciate your attention to this matter. If you have any questions please contact me at kx5867@engie.com. Thank You and have a nice weekend! Kindest Regards, Kristin Gurley Billing Specialist ENGIE Impact for Five Star Quality Care, Inc.

Case Date:

11/24/2019

I tried to log into my COB account so I could pay my utility bill that is due on Tuesday (11/26/2019) and when I entered my account information and pressed login it presented the dialogue in the picture that is attached to this message. I need to pay my bill before Tuesday and it is too late to call tonight. You can reach me by the email associated with this account or by calling me (Cooper Murphy) at 812-572-6268. Thank you.

Case Date:

12/7/2019

I was billed for 3000 gallons of water in a month that I used less than 100. Both the meter and the next bill I received reflect this. I assumed I would be credited for the overpayment when the meter was checked again, but that did not happen.