Case Date:

10/31/2023

I have spoken to three different people this morning working for the parking department, all of whom have been unhelpful and rude. Each time I have an interaction with anyone from the parking department, it is unpleasant and unprofessional. This behavior is unacceptable for any person to behave in this way, especially someone who is employed by my government. In the first incident, I politely asked the woman why I was recieving a ticket and that I did not understand. She was rude and unhelpful. After this, I called the number printed on my ticket and spoke to the parking manager, also asking her why I had received my ticket; as well as voicing my concern about the way that I was previously treated. Instead of offering to make the situation right, she lectured me on how "more people should care about accessibility issues" and that since I was blocking the sidewalk entrance, she "hopes I never end up in a wheelchair and need to access the sidewalk". After politely bringing the first woman to her attention, I was immediately met with MORE uncalled for disrespect. I then followed up and called the second woman's boss. Thankfully, I understand now why I got the ticket, but I do not trust that the situation has been handled. However, each person in this department clearly needs to take a course in customer service.

Case Date:

11/1/2023

Dispute over parking meter not working properly

Case Date:

11/1/2023

Received a parking ticket 0n10/12/2023 did put enough money in parking meter would like to dispute

Case Date:

3/5/2022

Meter deactivated on park mobile. Zone 76136.

Case Date:

11/15/2023

Inserting quarters into this meter does not add time/meter is not operating properly.

Case Date:

11/17/2021

This parking meter takes quarters but does not credit you. I’m out a game of pinball.

Case Date:

3/27/2022

The parking garages are said to be free after 5pm on Fridays, all day Saturday, and all day Sundays; however, I parked in there yesterday (Saturday) and had to pay when I left. The gates are still closed and red so i’m assuming the same will be for today.

Case Date:

4/11/2022

Both Trades District Garage and 4th Street Garage charging do not work. Several business owners from out of town visited with their EVs and could not charge their vehicles while visiting downtown Bloomington. Our next meeting is in two weeks. Can you resolve this problem? I talked to EV Connect, and they stated there is nothing wrong with the hardware and the maintenance is a policy put in place by the City.

Case Date:

4/20/2022

Hilton Remodel getting tiresome. This morning one of my co-workers had to drive over carpeting to get to his parking spot. We constantly have to avoid workers and forktrucks and debris everywhere. This has gone on for months. Also now there are garbage dumpsters overflowing that we have to walk past to get into our building. This is ridiculous. We pay for parking in this garage and have been tolerant but this is getting very tiresome. I've had to pick up large staples from beside and behing my vehicle at night to keep from getting flat tires. It's time something is done and especially now that there are numerous nasty dumpsters to walk past!

Case Date:

4/21/2022

uReport Case #179576Thanks for looking into these issues. The carpet is gone, however the overflowing garbage dumpsters are still there and still overflowing. Why, after all these years that the Hilton has been there, have they now started to put their garbage dumpsters in the walking exit area? And they are always overflowing. They have never been there before until the last couple of weeks or so. They fall on the ground and come open and then we have to step around food stuff everywhere etc, it's nasty and gross. By the way, this complaint is actually for myself and others.