Case Date:

9/8/2020

re ticket_id=173521 Our recycling bin was not collected on Thursday, August 27, per the regular schedule (trash was collected that day). I sent the problem note on Friday the 28th. On September 8th I received a message that "we took care of the problem." That is either incorrect, because I had to wait a week to have a full recycling bin collected, or it is correct that the reason why we were skipped was figured out (not likely-as it probably was just a momentary oversight). All that was needed was for a truck to be diverted for 10 minutes from another route to collect our forgotten bin. Strangely handled...

Case Date:

2/7/2023

I am a condominium owner at the Woolery Mill Townhomes Section 2, a condominium community located at 1250 West Adams Hill Circle, Bloomington, IN, 47403. Every week, we have over-flowing trash bins. Often, I cannot add my trash to the bins, but must wait until they are emptied (otherwise I would add to the problem). I have photos from several weeks that this has happened. I have submitted this problem to the property management company, Jamar Property Management, LLC, several times. I have lived at these condominiums since August of 2021, and the problem has never been resolved. Would you please intervene? A simple increase of trash pick-up would probably solve the problem. We've also been told that one bin is for recycling and one isn't. But, there are rumors that the "recycle" bin really isn't recycled. No one seems to know for sure and we have not been informed by the management company. Thank you very much for your time, help and consideration. I appreciate it very much. I tried to attach a photo of what the bin looks like today, but I don't see that it was attached. I have several photos with dates that this has occurred continuously. It happens weekly. If you contact me by email, I can send you several photos of this on-going problem. Again, thank you very much for your help. This is a nice community, but the overflowing trash bins are inexcusable, unsanitary, and an eyesore.

Case Date:

4/2/2020

I have had several weeks where my recycling was not picked up. Apparently, based on your website, this was because styrofoam was present, but the can clearly indicates that styrofoam is acceptable. Since there seems to be a contradiction, it would be nice if the collectors would leave some indication of what items are not acceptable, rather than leave the customer/taxpayer guessing. If this is a training issue, my address is 1257 W. Countryside Ln.

Case Date:

3/8/2023

Substandard service for trash and recycling pickup. The recycling crew has repeatedly turned the trash bin as if to indicate trash was picked up when it wasn't, and today the left the bin in the middle of the driveway. Why can't my bins be just put pack where I left them by the side of the driveway, as is done with all the other houses on our street? Perhaps we should just return the recycling bin, and save the money, and put everything in the trash?

Case Date:

5/15/2023

Today I've decided to complain about an issue I started regularly noticing months ago. Whoever is now collecting trash &/or recycling on our street, S. Eagleson Av, in the section between 2nd and Sheridon, is routinely dumping the recepticals on their sides on the ground whereever convenient. (See photo) This morning they left my neighor's on the ground blocking the entry way to our common driveway. When I came to move it, I realized they had also broken the lid. Then as I drove south on S.Eagleson, I saw that this was done all the way to Sheridan, where I assume the truck turned. At least half the bins were on their sides, some in the street. I took four photos the whole way, as well as two of my neigbor's receptical- Unfortunately your portal only allows a single photo, but I have all the others. Please address this situation. There is no reason the recepticals can't be placed upright, but at least they should be neither broken nor left on their sides in the street, on a sidewalk or in the entrance to a driveway. Dan Caner

Case Date:

5/26/2021

My recycling hasn’t been picked up in the last two weeks and I am trying to understand why. Is it because of the styrofoam? The styrofoam in my recycling bin is stamped recyclable #6, which according to the lid of my recycling container is accepted.

Case Date:

3/25/2024

Trash collection for 1400 block East Atwater -- that address is 1404 East Atwater (property with a lot of trees in front yard -- house # is on a tree near sidewalk, by steps), not 1406. Trash container is on sidewalk, next to wall. Please pick up. Thank you.

Case Date:

5/9/2023

Tuesday, May 9 2023 Trash and recycling pickup personnel are leaving bins knocked over and in the middle of driveways. Maybe need a refresh course on how to put the bins back down after dumping them / maybe a new employee. This doesn’t usually happen on our route… sometimes but it’s not usually.

Case Date:

10/27/2021

Trash pick up is normally scheduled for Tuesdays. It is now Wednesday evening and trash still has not been picked up. My can is full and I have no where to put trash. I understand if issues arise and trash pick up cannot happen, but residents should be notified and there has been no notification. When will my trash be collected?

Case Date:

3/25/2024

Trash hasn't been picked up for 1400 block East Atwater. It has been picked up on the 1500 block, as well as Swain Ave. around the corner. Was put out Sunday but the container is still full at 9:15 a.m Monday. At 82 years old I'm physically incapable of lifting full trash container to carry it back up the steps to my yard even if I was willing to leave it until next week.