Case Date:

9/20/2021

Our recycling hasnt been picked up for 3 weeks now. It seems like our whole streets recycling is not being picked up. No notice was left on can.

Case Date:

9/23/2021

Can't reach the Sanitation Dept. I want to arrange an extra trash pick up on a Fri. Last Thurs I filled out a Google form for it and received a message saying, 'received and scheduled'! So I took my trash bin down that night. Didn't know if it included recycling and couldn't ask, so I didn't take that bin down. At the end of the day on Friday, my trash bin was still full so I brought it back up to my garage. I've tried 5 times to reach the department this week to get some questions answered and make sure I'm scheduled for THIS Friday, but it rings and rings -- no answer and no voice mail. I've checked the number and it's correct. Is there another way to reach someone and/or get some questions answered??

Case Date:

9/27/2021

Can some clarification on the recycling pickup suspension be provided? The press release indicated: The city asks you store recyclables until service resumes or take them to one of the city’s recycling centers listed at www.gogreendistrict.com. For customers that rely on public transportation or alternative means of transportation, taking the recycling materials to a center is not a viable option. If overflow recycling materials are placed into standard trash bins, will the recycling trucks pick these up when operations resume? Our household will likely not have room to store more than one week of material in our city supplied bin.

Case Date:

9/28/2021

No one comes to dump our recycled trash for three weeks, and there is no one informed us what is wrong

Case Date:

9/28/2021

Last week our recycling was no picked up, we followed all guidelines and saw that everyone else on our street also did not get theirs picked up either, now today they have not come by to pick anything up, I’m not sure if they’re just running late or if this will be a continuous problem

Case Date:

9/29/2021

Although my trash was taken my recycling was left Tuesday morning. There was no indication or notice sticker as to why.

Case Date:

10/4/2021

The trash or recycling truck drove through the median area in the middle of the cul de sac in between 500 and 501 South Arbutus Drive. This left deep tire ruts in the grass. City trash and recycling truck drivers normally back down our street since the trucks are too large to navigate the turn-around. The driver today may have been unfamiliar with this practice.

Case Date:

10/19/2021

This morning, sanitation services left the contents of the shared recycling bin of the duplex for addresses 718, 720, and 722 W Kirkwood Ave. all over the curb. I understand that my duplex neighbors before have placed items in the recycling bin that are not recyclable, and I try to remove those as I see them, but dumping what is essentially all of the contents on the sidewalk for me to have to pick up is ridiculous. My neighbors are lazy and will not clean it up themselves, so until I return home from work today, all of that recycling is just going to sit and rot on the sidewalk. Also, no notice was left, so even if they were to go out and see what happened, they would have no clue as to why these things weren't collected. I understand the frustration of people putting legit trash in the recycling bin, it frustrates me too, but there's a level of passive aggression here that is quite unwarranted and is instead resulting in littering by your employees and a genuine inconvenience from me that I can't address in a timely manner, since most people getting into their car for their morning commute don't expect to see their recycling bin dumped on the sidewalk, waiting for them.

Case Date:

10/21/2021

Not the first time when my trash bin is only half emptied by garbage pickup. I realize there are a lot of houses to go through, but the least you all can do is FULLY empty my trash bin.

Case Date:

10/25/2021

Trash was not collected on our street (600-700 block of South Rose Avenue) today (Monday Oct. 25). Collection is requested since many of the trash bins on this street are small and may not be able to hold 2 weeks of trash.