Case Date:

4/2/2020

I have had several weeks where my recycling was not picked up. Apparently, based on your website, this was because styrofoam was present, but the can clearly indicates that styrofoam is acceptable. Since there seems to be a contradiction, it would be nice if the collectors would leave some indication of what items are not acceptable, rather than leave the customer/taxpayer guessing. If this is a training issue, my address is 1257 W. Countryside Ln.

Case Date:

10/25/2023

Did not pick up recycling.

Case Date:

10/5/2022

I have reached out several times, but my recycle bin was stolen. What can I do?

Case Date:

3/8/2023

Substandard service for trash and recycling pickup. The recycling crew has repeatedly turned the trash bin as if to indicate trash was picked up when it wasn't, and today the left the bin in the middle of the driveway. Why can't my bins be just put pack where I left them by the side of the driveway, as is done with all the other houses on our street? Perhaps we should just return the recycling bin, and save the money, and put everything in the trash?

Case Date:

1/27/2021

Storm drainage ditch on east side of North Ritter Street between W. Kirkwood and W. 6th Street is blocked with debris and a discarded mattress, causing localized flooding.

Case Date:

5/15/2023

Today I've decided to complain about an issue I started regularly noticing months ago. Whoever is now collecting trash &/or recycling on our street, S. Eagleson Av, in the section between 2nd and Sheridon, is routinely dumping the recepticals on their sides on the ground whereever convenient. (See photo) This morning they left my neighor's on the ground blocking the entry way to our common driveway. When I came to move it, I realized they had also broken the lid. Then as I drove south on S.Eagleson, I saw that this was done all the way to Sheridan, where I assume the truck turned. At least half the bins were on their sides, some in the street. I took four photos the whole way, as well as two of my neigbor's receptical- Unfortunately your portal only allows a single photo, but I have all the others. Please address this situation. There is no reason the recepticals can't be placed upright, but at least they should be neither broken nor left on their sides in the street, on a sidewalk or in the entrance to a driveway. Dan Caner

Case Date:

5/26/2021

My recycling hasn’t been picked up in the last two weeks and I am trying to understand why. Is it because of the styrofoam? The styrofoam in my recycling bin is stamped recyclable #6, which according to the lid of my recycling container is accepted.

Case Date:

12/22/2020

Hallo, it is common recently that when our recycling bin is being emptied by your crew, several items are being scattered in our [property and the nearby park. Could you please make a note for the crew to be a bit more careful in the future. Thank you

Case Date:

4/2/2020

Trash bin is routinely not completely emptied- only half emptied today! The robot arm system is not thorough.

Case Date:

3/25/2024

Trash collection for 1400 block East Atwater -- that address is 1404 East Atwater (property with a lot of trees in front yard -- house # is on a tree near sidewalk, by steps), not 1406. Trash container is on sidewalk, next to wall. Please pick up. Thank you.