Case Date:

6/8/2023

I have lived at my address 5years And since December of 2022 my husband's been on dialysis at home we acquired quite a bit of medical waste as he treats 5 times a week. The problem I'm having is I made a agreement with the supervisor of sanitation to take 7 bags of medical waste for $20. When I got my bill It was seventy dollars When I called about it I got a phone call back and they said some other things had been placed outside of that 7 bags and that's why they. Charged me the $70. We live on a fixed income and they justified it saying that some people get 3 or $400 bills of trash when students move out. I thought there was a cap on it evidently that's not the case. I don't think it's fair that I can't go get another trash service because I live in city limits. And there's no other way for me to get rid of this medical waste. I can't even make a statement by not paying the $70 because then my water will get shut off and he needs water for his machine. Things worked so much better when you bought trash stickers and popped them on the bags you needed to get rid of big mark up to pay $10 now instead of $1 AND Pay for your trash can.

Case Date:

3/8/2023

see ticket 183072. Trash bin left in path of postman. Both bins were set out on the right side of the driveway.

Case Date:

11/8/2022

My trash was not picked up this morning. My bin was knocked over and broken and I noticed the rest of the neighborhood has been picked up. I did not get a notice sticker that it wasn't picked up.

Case Date:

9/14/2022

Please put more trash cans in front of our building. I am the director at 234 N. Morton at the Kadampa Meditation Center. We used to have trash cans in front and at the corners. No longer since the renovation of the corner of 7th and Morton st. Please add this to your budget as I am continually picking up trash. Especially in front of the bagel shop. It would help! Thank you for all you do!

Case Date:

9/12/2022

For the past two weeks our trash and recycle have not been picked up, but our neighbors have. We have paid our bill and we have followed all of the rules listed on your website. The only problem I can see is perhaps the trash and recycle cans were too close to each other, but they had been moved (over 4 feet apart from each other) prior to this Monday morning pick up. We would like our things to be taken, and if possible before the next weekly pick up. Thank you!

Case Date:

9/4/2022

To enhance accessibility for mobility wheelchairs, could sanitation workers please replace empty bins on grass off sidewalks? I am talking about the new sidewalks and walking path on West 17th that are situated by the curb without a grassy strip between the sidewalk and curb. Disabled people have difficulty navigating wheelchairs on trash day. Neighbors place their bins correctly at night but sanitation workers unload the empty bins willy-nilly on the sidewalk. It will take more work but hopefully they understand. Sanitation workers do a great job.

Case Date:

9/2/2022

This has been going on for weeks now. Our trash has not been picked up for 2 weeks IN A ROW. We have called sanitation and the city multiple times now about this issue. Going 2 weeks without pickup, we’re going to have a lot of garbage. After about 3 weeks of not receiving trash pickup, they proceed to STILL not take any of our trash. This is getting really ridiculous and to add on top of it, they give us a warning FOR THEIR ISSUE. Why don’t they do their job and find our trash bins every week that we have on the curb instead of just driving by them each week. This issue needs to be fixed asap.

Case Date:

8/29/2022

I just started renting here and both my trash and recycling containers are broken on top. The lids. So the recycling especially get wet when it rains. Can I get new lids or totes since I just started my own service here?

Case Date:

7/26/2022

I found my trash can like this after this morning's pickup. My guess is that it was replaced too close to (or partially in) the road after pickup and it was struck by a vehicle. I also noticed another bin on my block with this same kind of damage.

Case Date:

6/21/2022

I was just told that our trash was not out last Friday morning at 6:05AM when your crew came by for our extra trash pick we requested. That is not true. It was out Thursday night and I had to haul it back in at the end of the day Friday. Our trash is always picked up by our garage at the curb on Fess which is where it was. We are on the corner of Fess and University. Maybe your crew did not look on the Fess side of our house.