Case Date:

3/24/2015

Case Date:

3/26/2012

Yard waste including TRASH, broken furniture, etc.

Case Date:

3/26/2012

Yard waste inluding TRASH, and broken furniture.

Case Date:

5/23/2016

Upon talking, we realized there were two similar, but not identical issues, so we created a new ticket for the related issue.

Case Date:

9/17/2013

Meter Reader reported a possible leak behind 1015 W Cottage Grove. House looks abandoned.

Case Date:

11/23/1999

Leak in meter pit on the city side.

Case Date:

6/10/2003

hydrant hit water spraying

Case Date:

6/4/1998

Mr. Milne stated on 6/4/98 that he felt the letter re. Aqua Pay that was put in monthly billings was deceiving. The letter stated that you could pay your monthly bill by Aqua Pay or at local banks but did not state that you still had the option to pay in cash or by check at the Utilities Department.

Case Date:

3/20/1998

Mr. Brinson presented CBU with a copy of his plat from October 1957 stating his address should be 4420 Etter Dr.; however, U.S.P.S. records show this address should be 4420 E. Etter Road.

Case Date:

8/5/2003

Customer was very upset that his water usage has increased so dramatically. I explained the usage period, insp. results, etc. He was insistent that the changing of the meter had damaged his toilet (by allowing air to get into the lines). He stated that he planned to contact his atty. I referred him to Risk Mgmt. He did not wish to listen to any explanation regarding his usage. I printed out his account history and meter readings for him. I also contacted Ed S. regarding this matter.