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City of Bloomington, Indiana

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closed #182337

Water Utility Problems

Case Date:
12/28/2022

Water bubbling up through pavement along north side of Arden Dr just west of the intersection with Wilton Dr. I reported this earlier in Case #182328. It was reportedly investigated and resolved. But I don't know what "resolved" means. It is still happening, just as it was when the temperature was well below freezing.

closed #189515

Water Utility Problems

3855 E Brighton AVE

Case Date:
7/2/2024

We recently bought this house. When the plumber installed new toilets, he suggested I ask the city to check the water pressure. On June 12 I called about this, but have not heard back. Please advise. Thank you. John Scott Long 3855 E Brighton Ave 812-322-2940

closed #161970

Water Utility Problems

Case Date:
12/10/2017

I live at 525 N Park Ridge RD. I called several times about sidewalk collapsing over water line. Please repair. Worry about safety of pedestrians.

closed #182810

Water Utility Problems

1840 S Pecan LN

Case Date:
2/12/2023

Water pressure suddenly dropped and now have no water flow.

closed #191655

Water Utility Billing Problems

4778 E Donington DR

Case Date:
7/9/2024

Hello - We are submitting a complaint against the City of Bloomington Utilities for the following reasons: 1. We were notified in February 2024 of a 40 g/h increase in our flow, while we were out of the state on vacation, via a door tag, not a notice to our email or even a phone call, which are on our account, a door tag. 2. We have called Customer Support three times to get this resolved, as we have not identified a leak inside the house nor outside the house between the reader and the house, which we utilized Aim To Please as our contractor to check everything in the house. 3. The number of times we were told to check our toilets and got brushed off was disrespectful and patronizing, as we utilized Aim to Please to check the toilets via a Dye test and there was no dye leakage after 20 minutes in any toilet. 4. Our March (5), April (4), May (7), and June (4), and July (5) are higher than all the months prior a full year to date. However, it's not a constant leak, they are sporadic. I.e. - while I was putting my kids to bed at 9pm on Friday, June 14th, there was a spike of 400 g/h for under an hour and then it went back down. There was nothing running in terms of faucets or outside spigots. 5. Even with all of our work on our end, and the conversations with CBU Customer Support, the fact that CBU won't consider that we have a malfunctioning reader, is simply astounding. To not even consider the possibility of it, and have a denialist mentality does not, to me, show customer support or attention. We would appreciate a review and investigation of our reader and our usage reports to better understand these spikes. Additionally, we would appreciate a review of our billing because we are now paying quite a bit more for water than we did for the first two years of our ownership of this house. Please contact me for further conversation and happy to meet someone at the property.

closed #186149

Utility Construction Projects

3510 E Covenanter Dr, Bloomington, IN 47401, USA

Case Date:
10/31/2023

water main cover been removed by the street

closed #185580

Utilities Yardwork

2611 N Dunn ST

Case Date:
9/14/2023

The water department dug this hole in my yard along with another huge hole earlier this summer. The other was filled and reseeded but this never was.

closed #183614

Utilities Construction

1709 E Circle DR

Case Date:
4/27/2023

Water near hydrant all the time. Either slow leak or natural spring?

closed #184316

Utilities Construction

Case Date:
6/24/2023

water meter cover (??) missing on sidewalk on the west side of college, just north of the train bridge (about a block south of 14th st). trip hazard. not sure if it was removed for construction or what but it's been gone for about a month. thanks!

closed #185949

Utilities Construction

3100 S Coppertree DR

Case Date:
10/12/2023

Grass killed by large piece of equipment left on the turf which should have been left on the street. This occurred during water main replacement over late summer. Requesting repair