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City of Bloomington, Indiana

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closed #182337

Water Utility Problems

Case Date:
12/28/2022

Water bubbling up through pavement along north side of Arden Dr just west of the intersection with Wilton Dr. I reported this earlier in Case #182328. It was reportedly investigated and resolved. But I don't know what "resolved" means. It is still happening, just as it was when the temperature was well below freezing.

open #182985

Water Utility Problems

Case Date:
2/28/2023

hello, i live in South crest estates Bloomington IN, for weeks now there has either been NO water, barely any pressure, or just drips coming out. We have Spoke to Management here, and they say it has to do with the city. My children have been in the middle of showers, and it turns off bc there is NO PRESSURE it is NOT okay anymore, it is flu season, people are sick, people need to shower, PEOPLE NEED WATER. Like i said i and multiple others have tried to talk to management but they say they can’t do anything. This is a health hazard and it needs to be solved, i have kids that are sick and puking and we can not even flush the puke down. it will only allow me to include (1) photo so here is that. Please get back to me ASAP because this is not okay, thank you.!

closed #187937

Water Utility Problems

Case Date:
4/10/2024

Case #187594 This said the case is closed. The hole is still there ??

open #188964

Water Utility Problems

Case Date:
6/16/2024

The psi coming to the house is reading way too high--a plumber came out and measured the water pressure at 120 psi, which is way too high. According to the plumber, it has been potentially causing several problems in our house recently, including water heater valves to break on our new water heater, dishwasher leaks that led to us replacing the unit, pipes to leak, various faucet problems and damage to several parts of the house. After dealing with HVAC related to this yesterday, this morning we've discovered a leak in our kitchen plumbing that is now causing additional damage to the cabinetry. The plumber reported that high psi measurements are happening all over our end of town due to the city turning up the water pressure to accommodate new development. The city needs to address this issue, as it's posing a risk to so many of the existing homes in the area.

open #188994

Water Utility Problems

1207 W Wren CIR

Case Date:
6/18/2024

Constant water discharge from MC Highway Dept Outlet 43 pictured above. Inspection of first upstream storm drain (690) of outlet 43 revealed no flow. Property owner reported that CBU has previously repaired water line between outlet 43 and storm drain 690. Water discharge is at a constant rate, even during periods of dry weather.

closed #189515

Water Utility Problems

3855 E Brighton AVE

Case Date:
7/2/2024

We recently bought this house. When the plumber installed new toilets, he suggested I ask the city to check the water pressure. On June 12 I called about this, but have not heard back. Please advise. Thank you. John Scott Long 3855 E Brighton Ave 812-322-2940

closed #161970

Water Utility Problems

Case Date:
12/10/2017

I live at 525 N Park Ridge RD. I called several times about sidewalk collapsing over water line. Please repair. Worry about safety of pedestrians.

closed #182810

Water Utility Problems

1840 S Pecan LN

Case Date:
2/12/2023

Water pressure suddenly dropped and now have no water flow.

open #182816

Water Utility Problems

Case Date:
2/13/2023

Low water pressure for last 2 years. Worse lately. All faucets. Plumber cannot address issue

open #191655

Water Utility Billing Problems

4778 E Donington DR

Case Date:
7/9/2024

Hello - We are submitting a complaint against the City of Bloomington Utilities for the following reasons: 1. We were notified in February 2024 of a 40 g/h increase in our flow, while we were out of the state on vacation, via a door tag, not a notice to our email or even a phone call, which are on our account, a door tag. 2. We have called Customer Support three times to get this resolved, as we have not identified a leak inside the house nor outside the house between the reader and the house, which we utilized Aim To Please as our contractor to check everything in the house. 3. The number of times we were told to check our toilets and got brushed off was disrespectful and patronizing, as we utilized Aim to Please to check the toilets via a Dye test and there was no dye leakage after 20 minutes in any toilet. 4. Our March (5), April (4), May (7), and June (4), and July (5) are higher than all the months prior a full year to date. However, it's not a constant leak, they are sporadic. I.e. - while I was putting my kids to bed at 9pm on Friday, June 14th, there was a spike of 400 g/h for under an hour and then it went back down. There was nothing running in terms of faucets or outside spigots. 5. Even with all of our work on our end, and the conversations with CBU Customer Support, the fact that CBU won't consider that we have a malfunctioning reader, is simply astounding. To not even consider the possibility of it, and have a denialist mentality does not, to me, show customer support or attention. We would appreciate a review and investigation of our reader and our usage reports to better understand these spikes. Additionally, we would appreciate a review of our billing because we are now paying quite a bit more for water than we did for the first two years of our ownership of this house. Please contact me for further conversation and happy to meet someone at the property.