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City of Bloomington, Indiana

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closed #175542

Sewer Problems (Storm Sewers)

4898 S Rogers ST

Case Date:
4/24/2021

Across the street, there is a drain that sends water along the southern border of my property to Clear Creek. This drain has not been maintained and is partially blocked. The ditch that carries the water yo Clear Creek, is also full of sediment. Please call me. Thank you.

closed #191655

Water Utility Billing Problems

4778 E Donington DR

Case Date:
7/9/2024

Hello - We are submitting a complaint against the City of Bloomington Utilities for the following reasons: 1. We were notified in February 2024 of a 40 g/h increase in our flow, while we were out of the state on vacation, via a door tag, not a notice to our email or even a phone call, which are on our account, a door tag. 2. We have called Customer Support three times to get this resolved, as we have not identified a leak inside the house nor outside the house between the reader and the house, which we utilized Aim To Please as our contractor to check everything in the house. 3. The number of times we were told to check our toilets and got brushed off was disrespectful and patronizing, as we utilized Aim to Please to check the toilets via a Dye test and there was no dye leakage after 20 minutes in any toilet. 4. Our March (5), April (4), May (7), and June (4), and July (5) are higher than all the months prior a full year to date. However, it's not a constant leak, they are sporadic. I.e. - while I was putting my kids to bed at 9pm on Friday, June 14th, there was a spike of 400 g/h for under an hour and then it went back down. There was nothing running in terms of faucets or outside spigots. 5. Even with all of our work on our end, and the conversations with CBU Customer Support, the fact that CBU won't consider that we have a malfunctioning reader, is simply astounding. To not even consider the possibility of it, and have a denialist mentality does not, to me, show customer support or attention. We would appreciate a review and investigation of our reader and our usage reports to better understand these spikes. Additionally, we would appreciate a review of our billing because we are now paying quite a bit more for water than we did for the first two years of our ownership of this house. Please contact me for further conversation and happy to meet someone at the property.

closed #172130

City Performance

47404, Bloomington, Indiana

Case Date:
3/31/2020

Our sub division Northwood Estates has been having a lot of trouble with drainage. It seems that the easements have overgrown scab trees & brush that may be blocking some water but it also seems as thoug your drainage system that takes the water to a creek needs to be cleaned out. We back up to the golf course & have trouble getting the golf course staff to maintain our side of the course, ie mowing, weeds, dead trees along the road,etc. We seem to be a bit neglected when it comes to these problems. Could you please send someone to look at our problem. Thanks, Mary Pearson

closed #153533

Parks & Playgrounds

47401

Case Date:
6/15/2016

Water fountain near tennis courts is off please turn on

closed #187681

Water Utility Problems

4720 Old State Rd 37, Bloomington, IN 47408, USA

Case Date:
3/19/2024

Water is off. Neighbor’s water is off also

closed #181348

Water Quality

4705 E Cardiff CT

Case Date:
9/4/2022

Is the algae bloom high in lake Monroe? I've noticed that in the last week the water has a musty or moldy taste like it did last year around this time. I was looking to see if there was any report of it in the paper, but didn't find any, so I thought I'd ask. Thanks.

closed #178943

Water Quality

455 N College AVE

Case Date:
2/10/2022

This apartment complex has some of the nastiest water I have ever tasted. I have travelled to third world countries and this is significantly worse. I would rather die of dehydration than drink a glass of water from this apartment complex. We have taken the liberty to test the water and found extremely high levels of lead and other bad minerals. This forces us to drink only bottled water. When the issue was brought up to management, they laughed in our face and refused to address the problem

closed #177556

Water Quality

4509 East Blackstone Court

Case Date:
9/21/2021

Water tastes and smells bad.

closed #181119

Water Utility Problems

449 W Somersbe PL

Case Date:
8/19/2022

Low water pressure

closed #184390

Water Utility Problems

4485 E Janet DR

Case Date:
6/29/2023

Water pressure is minimal