Water Utility Billing Problems
3222 N Kingsley DR
- Case Date:
- 6/24/2024
We received a notice on our door that our water usage was higher than usual--"30 gallons per hour used." Could this be from watering our garden about every-other day over the last couple of weeks? Should we be concerned? Since we can't access the meter ourselves, is there a way we could get meter readings over a two- or three-hour period when we're not intentionally using any water?
Water Utility Billing Problems
4778 E Donington DR
- Case Date:
- 7/9/2024
Hello -
We are submitting a complaint against the City of Bloomington Utilities for the following reasons:
1. We were notified in February 2024 of a 40 g/h increase in our flow, while we were out of the state on vacation, via a door tag, not a notice to our email or even a phone call, which are on our account, a door tag.
2. We have called Customer Support three times to get this resolved, as we have not identified a leak inside the house nor outside the house between the reader and the house, which we utilized Aim To Please as our contractor to check everything in the house.
3. The number of times we were told to check our toilets and got brushed off was disrespectful and patronizing, as we utilized Aim to Please to check the toilets via a Dye test and there was no dye leakage after 20 minutes in any toilet.
4. Our March (5), April (4), May (7), and June (4), and July (5) are higher than all the months prior a full year to date. However, it's not a constant leak, they are sporadic. I.e. - while I was putting my kids to bed at 9pm on Friday, June 14th, there was a spike of 400 g/h for under an hour and then it went back down. There was nothing running in terms of faucets or outside spigots.
5. Even with all of our work on our end, and the conversations with CBU Customer Support, the fact that CBU won't consider that we have a malfunctioning reader, is simply astounding. To not even consider the possibility of it, and have a denialist mentality does not, to me, show customer support or attention.
We would appreciate a review and investigation of our reader and our usage reports to better understand these spikes. Additionally, we would appreciate a review of our billing because we are now paying quite a bit more for water than we did for the first two years of our ownership of this house.
Please contact me for further conversation and happy to meet someone at the property.
Water Utility Billing Problems
2301 E 5th ST
- Case Date:
- 9/11/2024
Extremely high bill for water not used, no one is contacting me back about it
Water Utility Billing Problems
- Case Date:
- 9/11/2024
Extremely high bill for water not used, no one is contacting me back about it
Water Utility Billing Problems
221 E Varsity LN
- Case Date:
- 1/10/2023
2 pipes busted in my apartments due to the copper pipes and the cold which resulted to 50 gallons being added to my water bill. First I was wanting to see if we could get some of the taken off cause it wasn’t our fault and set up a payment plan if I do have to pay the increased amount.
Water Utility Billing Problems
317 E Wylie ST
- Case Date:
- 10/8/2024
My water bill is charging us for over 33k gallons of water used last month which did not happen. We had maintenance check for leaks and they saw nothing so we believe there is an issue with the meter
Water Utility Billing Problems
3276 S Walnut Springs DR
- Case Date:
- 10/12/2024
I received a bill for the month of September, but I have not lived in this apartment since August
Water Utility Problems
939 S High ST
- Case Date:
- 5/15/2013
Water flowing across High Street for several days now.
- Case Date:
- 6/20/2013
The fire hydrant at 3509 E. 3rd St is completely obstructed by a fence and bushes making it unusable in an emergency. This has been a long time issue that has been reported in the past. Thanks
- Case Date:
- 6/20/2013
The fire hydrant located on the south-east corner of E. Maxwell Ln and S. Woodlawn Ave is obstructed by bushes making it unusable in an emergency. Thanks