Case Date:

9/3/2019

There is a rainwater drainage ditch and large drain between our yard and our neighbors. During the last few heavy rainstorms, the drain at the end of the ditch stopped draining water, resulting in flooding our yard as well as our neighbors to the south and east. The flooding was at least 3-4 feet deep and spilled into the swale at the side of our house, coming close to our basement windows. We do not know if the drain was backed up, clogged with debris or what happened. However, upon checking the drain today with a landscaper, the drain is filled with water almost to the top....and we have not had recent heavy rain in the last few days. Could someone come to check the drain to see if it needs to be opened / cleaned out or if there is some sort of shut-off valve inside that is not operating and allowing water to drain? I am concerned if we get another heavy downpour that water already standing in this drain will result in major flooding again. We have called the street department about this issue twice, and I understand there is some history with drainage problems in this area of Hyde Park.

Case Date:

9/20/2019

This sinkhole has been a problem for almost a year. The water dept referred it to sewer in the early Spring but no action has been taken and it is getting worse.

Case Date:

11/27/2019

The storm water drain/inlet in front of our house isn't able to handle to load of rain and debris which runs to it. This morning at 4 am our basement dampness alarm went off and had to go clear the street drains as all the water was running down our driveway from the three storm water drains in front of our house (1 is across the street). We installed a swale two years ago to divert the flow of water for our driveway but it isn't large enough to handle the load of water runoff from the drain inlets in front of our house flowing down our driveway. I attached a picture from this morning after I was out at 4 am cleaning the drains with it clogged again to show the issues. I apologiz I didn't take a picture across the street but if you run by today (11/27) you can see it also is already re-clogged. Any time we have a large downpour I have to clean out the drains or we have flooding in our driveway which backs up at the mouth of the swale then flows into our garage then house. Please HELP!

Case Date:

4/9/1997

Says street was resurfaced 1-2 years ago, changed drainage, water no longer travels to sewer, stops in front of his driveway and pools up. Says street resurfacing raised level so there's no curb and no drainage. Says he has contacted Street and Engineering before.

Case Date:

12/27/2018

We have no water to our house at 2356 E. Linden Hill Dr. please advise. 773-304-6832

Case Date:

2/8/2019

Yesterday, during the huge mid-day rainstorm, water came up through the floor drain in our basement at 2638 East Dekist Street. It had a sewage odor and was muddy looking and reached a level of about 4 inches, covering the entire floor and soaking everything. The basement toilet also had dirty water come into it. I called the city utilities hotline and reported the incident twice, speaking to the same person each time. The water receded after a couple hours. We have yet to assess the damage and start to clean up. Last year on 2/11/18 our basement toilet erupted (see case #163027). We had a plumber verify that the city sewer was the source of the issue. We did not claim any damages, yet the city did not reimburse us the cost of the plumbing assessment. We would appreciate someone responding to this current incident.

Case Date:

11/5/2019

All waste water in this newly purchased mobile home is blocked. We discovered that all waste is coming back out of the clean out pipe and spilling onto the ground. Former owners also placed the shower drain into the clean out, but there is a large clog someplace lower down that is preventing the water from draining.

Case Date:

12/10/2019

Our shower has flooded with water and fecal matter twice in the past two days.

Case Date:

12/7/2018

This pothole collects water drainage / ice at the end of the street and causes cars to get stuck in the winter.

Case Date:

1/23/2019

Major pothole on Walnut Street pike between Rohrer and Fairfax. Filled with water so impossible to see but big chunks if aphsalt on road.