closed #52501
Water Utility Problems
420 E Brownstone DR
- Case Date:
- 10/5/2000
Recd. letter from Jessica Schulman on 10/5 re. large consumption of water in June 2000 and $200.00 bill received. Referred to Customer Service for investigation.
Recd. letter from Jessica Schulman on 10/5 re. large consumption of water in June 2000 and $200.00 bill received. Referred to Customer Service for investigation.
Letter states that water line broke and was damaging her property. Even though water line was not on her property, she repaired the problem and is now requesting reimbursement for the repair bill.
Barb Ooley, Ofc. Coord. for L. A. Merry & Assoc., requested an adjustment on their acct. #67228, because sprinkler for L. A. Merry & Assoc. had faulty programming. Large amount of water was consumed but did not go through sewer.
Letter states that customer was not informed about a $54.00 charge, that water was not turned on as stated, and that Jennifer (Customer Relations rep.) was rude. States she will not pay $54.00 charge no matter what is done to her account.
Customer had new stool installed but had to leave in a hurry. Apparently, stool did not shut off. Customer wants adjustment made on water bill.
Letter was received from Mr. Johnson requesting relief from USB for inordinately high water bill received in January 2001 for water lost at 8615 S. Fairfax Road (aircraft storage hangar on grounds of Monroe Co. Airport.
Mr. Leeds wrote and letter was received on 9/8/98. He stated he received phone call from CBU stating that his water was to be disconnected due to non-payment. He came to CBU within an hour and paid his bill. On 9/1/98, he returned home and discovered that his water was disconnected. When he contacted CBU, he was told that he paid the "wrong" bill and that his payment was not applied to the delinquent amount. He stated he was made to feel that he was wrong and CBU was unforgiving.
Confusion regarding the Stecker's water bill has caused them distress and concern. Please clear up the situation. See letter.
Letter rec'd. and phone call rec'd. stating that Mr. Vencel would like to appear water and wastewater bills for August and September 2004. They do not feel there were any leaks and want to appeal.
Tenants rent property at 413 S. Highland. Landlord (K. Norbu) says high water bills are their responsibility. He did fix leaking stool, however.