Case Date:

11/10/1999

PLEASE SEE ATTACHED LETTER.

Case Date:

9/10/1999

Received letter from the Homeowners Assoc regarding damage done by cable up grade. (see attached letter)

Case Date:

8/17/1999

Ms. Burbage is concerned that Insight will raise the basic service fees, therefore, she will not be able to afford her basic service fee.

Case Date:

8/5/1999

SEE ATTACHED LETTER.

Case Date:

7/2/1999

Mr. Chin copied the City of Bloomington on a letter to Insight Communications regarding incorrect billing for cancelled service.

Case Date:

5/25/1999

At the intersection of E. Winslow Rd. & S. Highland - " Finally - Insurance for Self-Employed" sign attatched to utility pole.

Case Date:

5/25/1999

At the intersection of S. High Street & Rock Creek Road - "LBI" sign attatched to utility pole.

Case Date:

5/25/1999

At the intersection of E. Rogers Rd. & S. Forrrester St. - "LBI" sign attatched to utility pole.

Case Date:

5/25/1999

At the intersection of E. Winslow Rd & S. Highland - "Still Hiring" sign attatched to utility pole.

Case Date:

5/12/1999

See attached letter. Mr. Fritz is having problems with Channels 95, 96, 5 & 6. He talked with Scott Temple. Temple & a repairman came out and the problem seemed to be fixed. But the interference that he is having started back up. The problemed channels are mainly 95 & 96. He has called Insight frequently about this prob. The last time he called the customer service rep. stated that Temple stated that "there was nothing Insight could do, it was a spillover from the antennae off of Sare Road