Case Date:

4/24/2003

Mr. Clayton sent a letter to the PW Dept. that stated he received a letter from Insight Communucations regarding his channels and needing a converter box to get the package he already has that does not contain premium channels. He stated in the letter that his wife called Insight and ask if they had to have the box to keep getting the package that they currenty subscribe to that does not included premium channels, Insights stated that they would need the box. He would like this addressed.

Case Date:

7/26/2000

PLEASE SEE ATTACHED LETTER.

Case Date:

8/5/1999

SEE ATTACHED LETTER.

Case Date:

9/29/1998

Mr. Clark concerned with safety in Bryan Park, requested officer presence. Please see attached letter.

Case Date:

7/22/1998

The neighbors septic system has failed and runs onto her property. The Health Dept. also called about this. Property is a rental owned by Norbu.

Case Date:

2/10/2004

Barb Ooley, Ofc. Coord. for L. A. Merry & Assoc., requested an adjustment on their acct. #67228, because sprinkler for L. A. Merry & Assoc. had faulty programming. Large amount of water was consumed but did not go through sewer.

Case Date:

10/5/2000

Recd. letter from Jessica Schulman on 10/5 re. large consumption of water in June 2000 and $200.00 bill received. Referred to Customer Service for investigation.

Case Date:

7/26/2000

PLEASE SEE ATTACHED LETTER.

Case Date:

11/10/1999

PLEASE SEE ATTACHED LETTER.

Case Date:

8/17/1999

Ms. Burbage is concerned that Insight will raise the basic service fees, therefore, she will not be able to afford her basic service fee.