Case Date:

3/22/1997

NEED EMERGENCY WATER SHUT OFF, CONTROL TOOK THIS CALL AFTER HOURS

Case Date:

3/11/1998

Mr. Carrico upset b/c he's being charged $10 fee to adjust a bill. He's happy $45 adjustment is being made, however it seems ludicrous when it was CBU's negligence in the first place that led to the original problem (water line leak, CBU read meter but never notified them until too late). Also, he is upset that CBU says it's open at 8am, but whenever he calls (which has been frequently) at 8am no one answers. He feels that customer service should be available at time given on recording.

Case Date:

1/21/1998

Mr. Carrico recent water bill was 3 times the normal rate. He later learned that Utilities had a list of people whose water bills increased drastically. Mr. Carrico is upset that no one informed him as soon as this was noticed so he could look into the problem. After he was informed, he called a plumber and it will be several days before they can work him in. He would like an adjustment to his bill.

Case Date:

6/19/1997

LOW WATER PRESSURE

Case Date:

11/9/1999

LOW WATER PRESSURE SINCE CBU WORKED ON S LINCOLN STREET

Case Date:

10/26/1999

WATER COMING UP THORUGHT TILE IN BASEMENT FLOOR

Case Date:

10/13/1999

NO WATER

Case Date:

9/30/1999

WHEN IS CBU REPLACING GALVANIZED WATER SERVICE?

Case Date:

8/2/2001

Neighbors say water is running from basement to street. Creates an ice problem in the winter. They also think laundry water is running from the basement.

Case Date:

5/25/2001

Water gushing behind building.