Case Date:

9/30/1997

Mrs. Soni called the Utilities dept. regarding her water bill, to see if they wld. change her billing cycle to read DUE ON ____ (anytime during the 1st week of every mo.). Currently, she receives a bill that is due on the 26th of every mo. She wld. like it changed so her checks won't "cross" the billy cycle, and also so she won't receive a DISCONNECT NOTICE every mo. She says, " It's counterproductive, really." The Utilities dept. says they will NOT change her billing cycle-she's not happy.

Case Date:

10/3/1997

dirty water

Case Date:

10/3/1997

LEAK AT METER WATER STANDS AROUND METER PIT

Case Date:

10/17/1997

LOW WATER PRESSURE

Case Date:

10/17/1997

WATER COMING UP OUT OF DRIVEWAY.

Case Date:

10/17/1997

HAS FLUCTUATING WATER PRESSURE

Case Date:

10/17/1997

NO WATER AFTER HOURS CALL TAKEN BY CONTROL

Case Date:

10/20/1997

Ms. Pitcher is upset that she has been billed $75 for water usage in the last month. She said she is a single woman, and could never use that much water in a month! She said she did water her lawn/flowers in September, because it was still warm enough. She said she spoke w/ Utilities, and they told her the Utilities Board could extend the Summer Water program, and did not.

Case Date:

10/20/1997

Water has an "earthy" taste.

Case Date:

10/20/1997

DIRTY WATER