Case Date:

12/5/1997

DIRTY WATER

Case Date:

12/6/1997

HIGH WATER CONSUMPTION,

Case Date:

12/19/1997

LEAK AT WATER METER

Case Date:

12/31/1997

LOW WATER PRESSURE.

Case Date:

1/5/1998

Customer beleives his water pressure is low. SG requested Ed Sherfield contact customer and arrange water pressure check.

Case Date:

1/8/1998

CUSTOMER HAS SMALL WHITE COLORED BITS IN HER WATER. ADVISED CUSTOMER IT WAS CALCIUM CARBONATE FROM OUR CORROSION CONTROL PROGRAM.AFTER VISIT ON 01/13/98 ADVISED CUSTOMER TO TRY TURNING OFF THE WATER SOFTNER AND FLUSH HOT WATER AT MASTER BATHROMM FOR A WHILE TO SEE IF THAT WILL SOLVE PROBLEM. 01/19/98 - checked with customer. Perhaps some small improvement. Will check back in a week.

Case Date:

1/9/1998

CONTRACTOR FOR SMITHVILLE TELEPHONE HIT WATER MAIN

Case Date:

1/16/1998

LOW WATER PRESSURE UPSTAIRS.

Case Date:

1/19/1998

NEEDS AN EMERGENCY WATER SHUT OFF HAS A LEAK

Case Date:

1/21/1998

Mr. Carrico recent water bill was 3 times the normal rate. He later learned that Utilities had a list of people whose water bills increased drastically. Mr. Carrico is upset that no one informed him as soon as this was noticed so he could look into the problem. After he was informed, he called a plumber and it will be several days before they can work him in. He would like an adjustment to his bill.