Case Date:

12/28/1999

HAS FLUCTUATING WATER PRESSURE.

Case Date:

12/28/1999

Mr. Ashba stated that he tried Thursday and Friday (12/23 &12/24) to contact Insight, with no response. Mr. Ashba stated that the voice mail did not answer, the phone just rang. Mr. Ashba's complaint is that he purchased a new VCR plus and according to the owners manuel he must contact the cable company for the channel codes. Mr. Ashba has been disconnected for nonpayment for 11 months. Customer service reps. helped him get his VCR set up and explained that there is a 24 hour answering service.

Case Date:

12/27/1999

Sewer backup.

Case Date:

12/27/1999

Water coming up out of the ground.

Case Date:

12/27/1999

Water spewing out of sewer main.

Case Date:

12/27/1999

Water coming up out of the ground

Case Date:

12/27/1999

Intermitten low water pressure.

Case Date:

12/27/1999

Intermitten low water pressure.

Case Date:

12/23/1999

NEIGHBOR ED COHEN CALLED IN LEAK IN SERVICE LINE AT MR HALSTADS AFTER HOURS CALL TAKEN BY CONTROL

Case Date:

12/21/1999

SEWER BACKUP, CALL TAKEN BY FRANK BUCZOLICH