closed #64830
Water Quality
815 W 11th ST
- Case Date:
- 3/14/1998
CUSTOMER WANTS OLD GAVL SERVICE REPLACED WHILE HE HAS HIS SIDE DUG UP
CUSTOMER WANTS OLD GAVL SERVICE REPLACED WHILE HE HAS HIS SIDE DUG UP
MISSED PICK - UP/TRASH&RECYCLING: JUST MOVED INTO NEW HOUSE, HASN'T BEEN PICKED UP -- ONLY HOUSE ON THE STREET SO FAR. MISSED PICK-UP/TRASH & RECYCLING: JUST MOVED INTO HOUSE, HASN'T BEEN PICK UP. ONLY HOUSE ON THE STREET SO FAR. MISSED PICK-UP: TRASH & RECYCLING: JUST MOVED INTO NEW HOME, HASN'T BEEN PICKED UP -- ONLY HOUSE ON THE STREET SO FAR.
MISSED PICK-UP/TRASH: SEEMS TO BE 5TH OR 6TH TIME THIS HAS HAPPENED:
LEAK INSIDE HOUSE, NEED EMERGENCY SHUT OFF
AFTER HOURS CALL, HAD A LEAK, WANTED WATER SHUT OFF NOW, SHE WAS INFORMED OF THE SERVICE CHARGE FOR AFTER HOURS.
Residents leave trash cans and bags out for trash pick up all the time, and continue to add more trash to the mess.
missed pick-up/trash: trash is tagged
LEAK FRONT OF POPLARS BUILDING
SEWER DRAINS ARE DRAINING VERY SLOW.
Mr. Carrico upset b/c he's being charged $10 fee to adjust a bill. He's happy $45 adjustment is being made, however it seems ludicrous when it was CBU's negligence in the first place that led to the original problem (water line leak, CBU read meter but never notified them until too late). Also, he is upset that CBU says it's open at 8am, but whenever he calls (which has been frequently) at 8am no one answers. He feels that customer service should be available at time given on recording.