Case Date:

2/19/2002

Customer called to suggest that a phone number be printed on the bill so customers don't have to look number up in the phone book....

Case Date:

2/18/2002

Customer concerned about two things on new billing format. When they are an aqua-pay customer it says balance due $0.00 but under that says the amount being debited from their account. Customer says it is confusing. Also said a phone number to call should be on the bill.

Case Date:

7/30/2001

Mr. Waters has called and visited numerous times. He feels he should be credited $50 because he was on vacation and did not use that amount of water. His meter was tested and no problems were found. Mr. Waters told that he could not be credited that amount. He wants to appeal to Mike Phillips when he returns.

Case Date:

6/8/2001

CUSTOMER CONCERNED BECAUSE THEY HAVE EAST MONROE AND ARE ON OUR SEWER SYSTEM. THINKS SINCE WE DON'T METER WHAT GOES INTO THE SEWER WE REALLY CAN'T BILL THEM CORRECTLY. FEELS LIKE THEY ARE BEING OVERCHARGED. I EXPLAINED THE FLAT RATE TO HIM IT DIDN'T SEEM TO HELP ANY.

Case Date:

5/15/2001

Mr. Routen called to complain about his bill being too high ($38.04 monthly with $17.70 ww charge). He wants an explanation and "will do everything he can to get CBU management out."

Case Date:

12/1/1999

I rec'd copy of letter from Mr. Coster stating he had been paying wrong bill and that he was contacted by CBU with correct amount owed. He feels this is unfair and is willing to pay $105.85. ** NOTE: I DID NOT RECEIVE ORIGINAL LETTER, ONLY COPY FROM KATHY GRUBB. MR. COSTER STATES HE INCLUDED CHECK IN AMOUNT OF $105.85; HOWEVER, IT WAS NOT INCLUDED WITH COPY I RECEIVED. ** ***FURTHER NOTE: Check was received on 12/2/99 and was applied to balance due on account. ***

Case Date:

9/23/1999

Mr. DeMaille called Customer Service and stated that he lives in Zone 4 and understands that his summer watering credit was extended for 1 add'l. month. He feels, however, that since he is now putting in a new lawn his watering credit should be extended even further.

Case Date:

9/22/1999

Mr. Kennedy called and requested that the summer watering credits be extended this year due to the extremely dry conditions.

Case Date:

8/16/1999

Mr. Lenthe called and stated that he wants the watering credit be extended to September 1999 since the weather has been so dry. He has new grass and needs to do extensive watering.

Case Date:

8/16/1999

Ms. Jane Fedorky, 3201 S. Tapps Turn Road, called and requested that the water credit be extended through at least September 1999 to account for the extremely dry weather this year.