Case Date:

12/28/1999

Mr. Ashba stated that he tried Thursday and Friday (12/23 &12/24) to contact Insight, with no response. Mr. Ashba stated that the voice mail did not answer, the phone just rang. Mr. Ashba's complaint is that he purchased a new VCR plus and according to the owners manuel he must contact the cable company for the channel codes. Mr. Ashba has been disconnected for nonpayment for 11 months. Customer service reps. helped him get his VCR set up and explained that there is a 24 hour answering service.

Case Date:

8/24/2006

fruit tree in quad has fungus that needs to be sprayed, the tree needs to be pruned, was sprayed for bugs

Case Date:

12/31/1997

Subscriber says he inadvertently missed paying his December bill by a few days and was charged a late fee of $3.50 on an $11.26 bill (the bill was low due to a TCI overbilling error the previous month). Understands he missed the due date but thinks it is ridiculous and unfair that he should be charged so high a fee on so small a bill. TCI took care of the billing misunderstanding.

Case Date:

2/15/2022

dumpster fire at Bicycle Apts not cleaned up yet, broken bottles trash

Case Date:

2/22/2022

mattress and trash again strewn around dumpster and parking lot from Granite Apts.

Case Date:

9/4/2019

Case Date:

8/26/2003

Exceeds can limit of 32 gallons, Bags must have sticker attached.

Case Date:

5/3/2002

too heavy

Case Date:

11/22/2002

faxed RH/ Missed pick-up/trash: Said you guys missed trash - "It is not to over 40 lbs & it has a sticker" This address has about 5 no sticker/over 40 bls notices in the system - Please pick up Rosha

Case Date:

9/20/2002

Please check w/crews to see if notice was left today if so please call resident. Lisa. missed pick-up/trash/ resident states that only part of the trash was taken. checked complaint system - numerous notices have been left for overweight cans & no stickers. faxed lyl