Case Date:

10/5/2026

Our recycling can went completely missing after trash day

Case Date:

9/30/2026

Leaving recycling bins on street and sidewalk full

Case Date:

9/29/2026

Hi! After my scheduled pick-up today, I found my small-sized Recycle cart lying sideways in the street with its lid hinge broken. I placed it upright and took a photo to show where the lid now hangs from just one hinge. (I've attached the photo but am not sure it worked.) How can I get a new small-size Recycle bin? Thank you!

Case Date:

9/29/2026

Trash not picked up for the second week in a row.

Case Date:

9/28/2026

I am writing to report damage to our recycling cart that occurred during recycling collection this morning. We placed our recycling cart at the curb last night, and the cart and wheels were intact and in good condition. This morning, after our recycling had been collected, my husband went outside to bring the cart back to the house and found it lying on its side with one of the wheels completely broken off. Given that the cart was undamaged when we placed it at the curb and was found damaged immediately following collection, it appears the cart was damaged while being emptied or returned to the curb. We would like the damaged recycling cart repaired or replaced at no charge to us. We can provide photographs of the broken wheel and cart if needed. Please let me know what information you need from us and when we can expect the cart to be repaired or replaced.

Case Date:

9/22/2026

Case #214351 (yard waste at curb for a long time) can be closed. Can has been removed from curb, is near the garage now.

Case Date:

9/22/2026

Trash can not emptied

Case Date:

9/22/2026

All of my neighbors recently received new larger trash bins and I did not. Additionally last week the front handle was broken on mine. If new bins for trash were distributed, I did not receive mine and would like one. Thanks!

Case Date:

9/21/2026

Yard waste can has been at the curb for at least a month. Not being picked up. Too heavy???

Case Date:

9/17/2026

Greetings - I filed issue #209736 this morning (broken wheels on my trash container after trash pickup this morning), and it has now been closed. Someone came by and picked up the broken pieces of my trash container - however, they did not repair it. Was that issue closed too early? or is the repair still in the works? My container is still out by the curb. Thank you!